Account Manager – Client Success

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIVIO, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

VIVIO is a Public Benefit Corporation specializing in drug management solutions. The company utilizes data intelligence to provide personalized drug therapies, leveraging clinical trial data and market prices to ensure patients receive the right medication at the right price without unnecessary middlemen or markups. VIVIO offers an alternative to traditional Pharmacy Benefit Manager (PBM) models by providing a transparent and cost-effective approach to drug pricing and management. Their services focus on reducing prescription costs while improving outcomes and maintaining compliance, specifically targeting specialty drugs and broader drug management needs for organizations.

📋 Description

• Act as the primary point of contact for assigned accounts and foster strong, long-lasting customer relationships • Understand customer needs and objectives to provide tailored solutions and support • Manage day-to-day operations and administration of the VIVIO program for assigned customers • Prepare and present regular reports on program performance, utilization, and financial metrics • Track and report key performance metrics • Assist with Customer Success projects • Communicate VIVIO’s value proposition and identify upsell and proactive enhancement opportunities • Prepare, coordinate, and deliver quarterly and annual business reviews with performance outcomes and strategic recommendations • Drive client retention, satisfaction, and account growth through proactive engagement and strategic planning • Travel 25%-30% as needed to support client relationships and business objectives • Monitor client satisfaction and address issues or concerns promptly • Collaborate with Customer Success, Sales, Member Experience, and Engineering teams to resolve client problems • Develop and execute strategies to drive retention and satisfaction • Advocate for client needs and feedback within the organization • Gather and relay customer feedback to influence product development and service improvements • Manage stakeholder expectations and ensure alignment with project goals • Report directly to VIVIO’s VP of Client Success

🎯 Requirements

• 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field • Strong understanding of pharmacy benefit programs and industry practices • Strong project management skills with the ability to handle multiple clients and projects simultaneously • Customer-focused mindset with a commitment to delivering high-quality service • Ability to thrive in a high-volume, fast-paced, and evolving team environment • Strong analytical and problem-solving abilities • Ability to meet deadlines and maintain communication • Exceptional organizational skills and ability to prioritize effectively and maintain attention to detail • Strong interpersonal and communication skills with the ability to build rapport and trust with clients • Ability to manage multiple accounts and priorities simultaneously • Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams • Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field preferred • Must be currently authorized to work in the United States on a full-time basis without employer support, visa transfer support, DSO documentation, or sponsorship now or in the future

🏖️ Benefits

• Bonus eligible • Health benefits • 401K with employer match • Stock options • PTO • Opportunity to work in a fast-moving, collaborative, and innovative company