System Administrator

🔥 19 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bridgeway Benefit Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 HR Tech

SaaS • HR Tech

Bridgeway Benefit Technologies is a company that focuses on enhancing benefits administration solutions. It provides software and technology services to improve and streamline the management of employee benefits for businesses and organizations. The company aims to make benefits administration more efficient and user-friendly through its suite of technological tools.

📋 Description

• Serve as first point of contact for technical issues and manage the ticket queue to defined response and resolution SLAs • Diagnose and resolve hardware, software, network, and account access issues • Escalate issues to technical teams and follow through to resolution • Categorize and prioritize incidents; serve as incident commander for internal and customer-facing disruptions • Coordinate responding teams and communicate with users, customers, and executives through restoration, root-cause analysis, and remediation tracking • Deploy and maintain end-user devices, peripherals, workstation software, mobile device management, endpoint packaging, and allow-listing • Administer collaboration and productivity systems including mailboxes, mail groups, Teams, SharePoint, and OneDrive; manage licenses, renewals, and AI-tool enablement • Operate corporate networking, cloud and end-user VPN, and customer hosting environments • Administer Linux servers, including packages, repositories, services, logs, performance, filesystems, storage, SSH keys, and sudo access • Maintain RD Web gateways and Azure Virtual Desktop, including host pools, session hosts, images, application groups, workspaces, FSLogix profiles, capacity, autoscaling, and user sessions • Administer Entra ID, on-premises Active Directory, SSO, federated authentication, MFA, and Conditional Access • Own onboarding/offboarding provisioning, access requests, dormant-account reviews, and audit evidence for SOC 2 and HIPAA • Administer privileged credentials and vaults and manage service-account and API-key lifecycles • Execute patching and backup validation, restore testing, restore requests, and backup-failure response • Track ticket metrics and recommend self-service or automation • Create and maintain knowledge-base articles, FAQs, and troubleshooting guides • Communicate with end users in plain language and set clear resolution expectations • Collaborate cross-functionally to improve support processes and first-contact resolution • Participate in Tier 1 on-call/on-shift rotation • Write and maintain Bash and PowerShell scripts and scheduled jobs

🎯 Requirements

• 2+ years in IT support or system administration, including hands-on Linux server administration in a production environment alongside Windows server setup, configuration, and maintenance • Intermediate understanding of networking protocols, VPN and remote connectivity, and security practices • Experience with virtualization and virtual desktop platforms, including hands-on Azure Virtual Desktop administration • Ability to perform system backups, restore testing, and disaster recovery procedures against defined playbooks and schedules • Strong troubleshooting skills for hardware, software, and network issues • Hands-on administration of Entra ID and on-prem Active Directory, including SSO, MFA, and Conditional Access • Experience administering Microsoft 365 collaboration services and managing SaaS licenses and renewals • Endpoint management experience, including device deployment, MDM, software packaging, and patching • Experience working an ITSM ticket queue to defined SLAs, with written communication skills to explain technical issues to non-technical users and document them clearly • Comfort operating in a SOC 2 / HIPAA-regulated environment, executing access reviews and producing audit evidence, and willingness to share a Tier 1 on-call rotation • Experience using generative AI tools such as Claude and Copilot • Bachelor's degree in Information Technology, Software Development, or a related field