Benefits Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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OneDigital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

📋 Description

• Independently manage and own an assigned book of benefits clients • Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries • Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines • Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service • Document all client interactions, actions, and resolutions within the case management system • Lead the specification, and implementation of benefits plan designs for renewals and new client plan additions • Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records • Serve as a subject matter expert for benefits administration and HRIS platforms • Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements • Responsible for quality control and adherence to established procedures • Manage open cases to ensure timely resolution • Ensure accurate triage, escalation, and follow-through on all inquiries • Identify recurring service issues or utilization trends and recommend solutions • Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts • Take ownership of professional development, stretch assignments, and special projects • Act as a mentor and resource for Benefits Specialist I or junior team members, as needed • Contribute actively to departmental goals, quarterly objectives, and strategic initiatives

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience • 4+ years of experience in benefits services or benefits administration • Strong HRIS experience with benefits administration platforms • Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word) • Strong written and verbal communication skills • Ability to make independent, sound decisions in a client-facing environment

🏖️ Benefits

• Health insurance • Wellbeing programs • Retirement plans • Paid time off • Overtime pay for non-exempt employees • Learning and development programs • Reimbursement of job-related expenses • Employee perks and discounts