Payroll Support Advisor

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Provide advanced technical and payroll processing support to Payroll Services teams • Resolve complex inquiries, troubleshoot system and process issues, conduct research, and ensure timely remediation within SLA commitments • Serve as a customer-facing escalation point • Communicate best practices, emerging trends, root cause analysis insights, and resolution strategies through webinars, documentation, and educational initiatives • Drive resolution of known and recurring issues through cross-functional collaboration • Serve as a technical subject matter expert on payroll systems, processes, procedures, and regulatory compliance • Ensure adherence to payroll laws, regulations, payment processing standards, and compliance controls • Support enterprise system upgrades, cross-functional process improvements, operational enhancements, and root cause analysis initiatives • Analyze casework trends and provide data-driven feedback to managers • Partner with the Knowledge team to evaluate training needs and enhance SOPs • Deliver targeted coaching and guidance • Oversee enterprise onboarding programs and maintain current onboarding materials and collateral • Partner cross-functionally to deliver a consistent customer onboarding experience

🎯 Requirements

• High School Diploma or equivalent • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting • Strong written and verbal communication skills • Proven ability to engage across corporate functions, including Service, Professional Services, and Product Management • Ability to chair meetings or host webinars • Proficiency in Microsoft Office, including Word, Excel, and Outlook • Ability to cope in a fast-paced, demanding environment and manage sensitive, confidential issues • Ability to communicate complex concepts around scope and deliverables • Ability to prioritize tasks and manage time to meet deadlines

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration opportunities