Payroll Tax Case Administrator

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧾 Payroll

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Manage the end-to-end Power of Attorney (POA) and Third-Party Authorization (TPA) process, including reviewing requests, preparing forms, obtaining signatures, submitting authorizations, and tracking status through completion • Review jurisdictional requirements and ensure POA and TPA documents are accurate, complete, and compliant with agency guidelines • Coordinate with tax agencies, customers, and internal teams to resolve missing information, rejected forms, and authorization-related issues • Monitor pending, rejected, and outstanding POA/TPA requests and follow up for timely resolution • Maintain accurate records, trackers, documentation, and case status • Identify jurisdictions with specific TPA or authorization requirements and follow the appropriate process • Support creation and maintenance of SOPs, work instructions, and reference materials • Provide guidance to team members regarding POA/TPA requirements and procedures • Escalate complex or unresolved authorization issues • Assist with tax case handling during high-volume periods, staffing shortages, or increased aged inventory • Review, research, and process assigned tax cases according to procedures and service-level expectations • Help reduce aged cases and maintain queue health • Collaborate with Case Administrators and Tax Operations teams to resolve issues and move cases forward • Prioritize work based on urgency, age, jurisdiction, and business impact • Maintain quality and accuracy while balancing POA/TPA and case-handling responsibilities

🎯 Requirements

• High School diploma • 1 year of tax experience • Strong analytical and research skills • Experience in Microsoft Word • Proficiency in Excel • Willingness to work split shifts, evenings, weekends and holidays • Strong organizational skills with ability to multi-task and support multiple customers effectively • Strong data entry and research skills • Comfort with technology and applying it to solving problems and finding solutions • Ability to meet deadlines • Bachelor's degree preferred • Knowledge of payroll taxes a plus • Experience with Zendesk and/or Salesforce programs preferred

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration • Recognition/reward for innovative thinking, fresh perspectives, creative collaboration, and hard work