Client Solutions Manager

🕒 August 19

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 60%

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📋 Description

• Own client solutioning for a book of district accounts post-implementation • Run discovery to determine district needs • Build and validate custom configurations • Train districts to use the platform • Configure custom workflows, forms, chatbots, and call centers • Diagnose escalated district issues through advanced troubleshooting • Scope expansion projects with Account Management • Write statements of work for delivery projects • Run small projects end to end • Scope and hand off larger projects to the Implementation team • Deliver training and webinars that increase district self-sufficiency • Coordinate daily with the India-based Client Care team • Create clear written handoffs across time zones

🎯 Requirements

• 3+ years in a post-sales technical client-facing role in B2B SaaS: technical account management, implementation, professional services, or similar • Hands-on platform configuration experience personally performed: workflows, forms, integrations, or comparable • Experience scoping client projects and writing statements of work or equivalent • Experience designing and delivering client training, live and virtual • Ability to explain the same solution to a district IT director and a school front-office team, and be understood by both • K-12 or public-sector experience is a plus, not a requirement • Reside anywhere in the United States • Expected travel of 20% • Employment eligibility verification through E-Verify

🏖️ Benefits

• Discretionary bonus • Remote work • Expected travel at 20% • Welcoming, supportive, and collaborative work environment • Equal opportunity employment

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