
11 - 50 employees
Founded 2012
🤝 B2B
✈️ Travel
🏨 Hospitality
B2B • Travel • Hospitality
International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.
🔥 0 minutes ago
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11 - 50 employees
Founded 2012
🤝 B2B
✈️ Travel
🏨 Hospitality
B2B • Travel • Hospitality
International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.
• Oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate loans, including 3–10 direct reports • Share responsibility for hiring, training, and evaluating team members • Serve as the primary escalation point for complex Borrower and Investor matters • Manage relationships with Borrowers, Investors, Master Servicers, and third-party stakeholders • Partner with Asset Management, Special Servicing, Legal, Compliance, and other internal stakeholders • Lead and support team training, coaching, oversight, team-building sessions, and meetings • Monitor workflows, staffing levels, servicing activities, reporting metrics, contractual obligations, and covenant monitoring • Analyze portfolio trends and servicing metrics to identify risks, opportunities, and operational efficiencies • Drive process improvement initiatives, strengthen controls, and implement best practices • Monitor watchlist assets, covenant compliance, maturity exposure, and other risk indicators • Facilitate and contribute to monthly Watchlist meetings • Assist with special projects, system enhancements, process implementations, and department initiatives • Prepare and review management reports, portfolio summaries, and team performance metrics • Spread and analyze property-level financial statements and train Asset Managers on complex assets • Interpret servicing agreements, loan documents, cash management structures, Investor guidelines, PSA, TSA, and SSA requirements • Ensure contractual compliance and accurate client reporting calculations • Communicate reporting needs to other departments and train business units on servicing-system intricacies • Develop investor reports, coordinate servicing functions, update policies and procedures, assist with audits and rating agency requests, lead Commercial team trainings, and prepare presentations
• Four year degree from an accredited University preferred or equivalent work experience • Minimum of 10 years of CRE loan servicing experience required • 1–2 years in a leadership position preferred • Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction • Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirements is a plus • High attention to detail • Strong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs • Ability to perform complex calculations using calculators and systems • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Outstanding communication skills, including verbal, written, and listening skills • Strong customer service, professional relationship-building, conflict-resolution, and difficult-conversation skills • Previous experience with REALSynergy servicing system is considered a plus • Must pass the Company’s Background Screening process prior to beginning employment • May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable
• Annual bonus of 15% based on performance • Medical, dental and vision coverage • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Mental, physical and financial wellness programs • Accommodation for disabilities or special needs
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