Director, Product Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

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Ontic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

🎖️ Defense

🏭 Manufacturing

🚀 Aerospace

Defense • Manufacturing • Aerospace

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

📋 Description

• Join Ontic’s Revenue Operations organization as Director of Product Operations • Translate Product needs, roadmap, and outcomes into integrated GTM processes • Translate GTM insights into actionable Product team insights and prioritization • Own systems, processes, and cross-functional cadences aligning Product and Revenue teams • Design and maintain product usage dashboards with R&D • Ensure client usage data is accurate and actionable for CS, Sales, and Product • Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows • Prepare reporting and presentations on business results and key trends • Administer product usage analytics platforms such as Pendo, including vendor relations, renewals, licensing, and compliance reviews • Define and govern product-tagging frameworks with Product leadership • Provide R&D with GTM-led data signals on ARR, pipeline, client feedback, and churn • Act as a trusted business partner to Product leadership • Enable tracking and measurement of roadmap ROI, ARR coverage, and feature adoption • Set and monitor product-specific revenue targets with leadership • Build a structured process for synthesizing field feedback into Product priorities • Build peer support and cross-company relationships with key leaders • Establish business processes and cross-functional handoffs for efficiency and growth • Translate initiatives into actionable solutions and processes across GTM and R&D infrastructure • Partner with Operations and Enablement on field tools and just-in-time insights • Maintain alignment between JIRA and GTM-facing tools/data • Track feature requests and roadmap commitments to provide a single source of truth across Product and GTM teams

🎯 Requirements

• 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt • At least 2+ years in a leadership or “own the function” individual contributor capacity • Mature understanding of GTM + client-facing SaaS strategies • Experience translating GTM strategies into system and process requirements • Experience operating as the connective tissue between Product and GTM teams • Experience at a B2B SaaS company in the growth stage • Track record of building processes from scratch • Proven experience leveraging GTM technology and product analytics tools • Experience with Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, and Pendo • Strong written and verbal communication skills • Experience as a strategic business partner • Bachelor's degree or equivalent work experience • Authorization to work lawfully in the United States

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations • Bonus plan