Director, Product Operations

Job not on LinkedIn

🕒 August 28

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ontic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

🎖️ Defense

🏭 Manufacturing

🚀 Aerospace

Defense • Manufacturing • Aerospace

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

📋 Description

• Partner with R&D to design and maintain product usage dashboards • Ensure client usage data is accurate and actionable for CS, Sales, and Product • Identify usage-based expansion and whitespace signals and operationalize them into CS/Sales workflows • Prepare regular reporting and presentations on business results and key trends • Analyze product-level ARR, consumption, churn, and renewal rates • Administer product usage analytics platforms such as Pendo • Manage vendor relations, renewals, licensing, and legal/PII compliance reviews • Define and govern product-tagging frameworks with Product leadership • Provide closed-loop feedback to R&D on ARR, pipeline, client feedback, and churn signals • Act as a trusted business partner to Product leadership • Track and measure roadmap ROI, ARR coverage, and feature adoption curves • Collaborate with leadership to set and monitor product-specific revenue targets • Build processes to capture and synthesize field feedback into prioritized Product inputs • Build peer support and cross-functional relationships with key leaders • Establish business processes and cross-functional handoffs for efficiency and growth • Translate initiatives into actionable solutions and processes across GTM and R&D • Partner with Operations and Enablement on technical tools and just-in-time field insights • Maintain alignment between JIRA and GTM-facing tools and data • Track feature requests and roadmap commitments to clients and prospects • Ensure a single source of truth across Product and GTM teams

🎯 Requirements

• 7+ years experience in Product Operations, Revenue Operations, Sales/CS Operations or Product Mgmt • At least 2+ years in a leadership or “own the function” individual contributor capacity • Mature understanding of GTM + client-facing SaaS strategies • Experience translating GTM and SaaS strategies into system and process requirements • Ability to operate as the connective tissue between Product and GTM teams • Experience operationalizing impactful system and process requirements for both Product and GTM teams • Experience at a B2B SaaS company in the growth stage • Comfort with ambiguity and resourcing constraints • Track record of building processes from scratch • Proven experience leveraging GTM technology and product analytics tools • Experience with Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, and Pendo • Strong written and verbal communication skills • Experience as a strategic business partner • Bachelor's degree or equivalent work experience • Authorization to work lawfully in the United States

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations • Bonus plan • Equity