Enterprise Account Manager

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Maintain and grow assigned customer accounts through strong relationships and consultative selling • Serve as the primary point of contact for customers and ensure customer satisfaction • Identify upselling and cross-selling opportunities • Maintain client relationships, understand client needs, and provide tailored solutions aligned with business objectives • Monitor account performance, address issues proactively, and identify growth opportunities • Maintain consistent customer communication to promote contract renewal • Document issues, resolutions, and growth opportunities accurately • Monitor industry trends, competitor activity, and market conditions, sharing insights to influence team strategy • Collaborate across teams to support alignment and customer success • Perform additional duties as needed to support business objectives

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of relevant experience in Account Management • Deep understanding of logistics industry principles and terminology • Understand and adhere to OnTrac’s Acceptable Use policy and security guidelines • Clear and professional communication with customers and internal stakeholders • Ability to build relationships with senior internal and external partners and influence outcomes • Ability to collaborate effectively across teams • Ability to prioritize tasks and maintain accuracy in a fast-paced environment • Proficiency with standard office software and technologies

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs • Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan