Sales Operations – Incentive Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67.2k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Manage monthly execution of Sales Incentive Plans under the direction of the Senior Manager, Sales Operations • Validate performance results and commission calculations • Complete reconciliations, audits, payout validation, and documentation before payroll processing • Investigate and document commission disputes, adjustments, and exceptions; resolve routine issues and escalate complex matters • Maintain compensation records, calculation logic, approvals, and audit-ready controls • Provide data, modeling, and scenario analysis for plan updates and future designs • Monitor data quality and recommend improvements to compensation accuracy, transparency, scalability, and efficiency • Maintain dashboards, scorecards, recurring reports, and business intelligence resources • Analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data • Prepare reporting, insights, and analyses for weekly, monthly, and executive performance reviews • Support revenue planning, seller productivity, resource allocation, and commercial decisions • Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement • Provide modeling and impact analysis for growth planning, market prioritization, GTM initiatives, organizational changes, market expansion, and sales programs • Maintain planning files, assumptions, outputs, and documentation • Improve seller productivity, market coverage, and sales effectiveness • Document Sales Operations processes, controls, data definitions, and ownership requirements • Identify process gaps, manual effort, and control risks • Support automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows • Coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners through resolution

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience • 3+ years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a related analytical role • Strong proficiency in Microsoft Excel, including PivotTables, lookups, and complex formulas • Strong analytical, problem-solving, data-reconciliation, and quality-control capabilities • Experience developing or maintaining business reports, dashboards, or performance analyses • Experience with Salesforce CRM and Power BI or comparable business intelligence platforms preferred • Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes preferred • Experience supporting process improvement, automation, system testing, or implementation activities preferred • Experience in logistics, transportation, distribution, or a high-growth B2B environment preferred • Responsibility to understand and adhere to the security guidelines in OnTrac’s Acceptable Use policy • Exceptional attention to detail, organization, documentation, and follow-through • Clear communication and effective work across multiple stakeholder groups • Discretion when handling confidential and sensitive business and compensation information • Ability to build effective partnerships across Sales, Account Management, Finance, Payroll, HR, and IT • Sound judgment within established procedures

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs