Sales Operations – Incentive Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67.2k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🛍️ eCommerce

🚗 Transport

Logistics • eCommerce • Transport

OnTrac is a regional alternative parcel carrier and logistics provider focused on e-commerce and residential delivery. It operates a coast-to-coast network (promoting itself as the largest alternative carrier network), offering ground services, an economy “Ground Essentials” product, and a new Express 2–3 day coast-to-coast service launching in 2026. OnTrac also provides custom logistics and business-to-business critical deliveries (including healthcare/pharma and specialized aircraft-on-ground repair services), partners with e-commerce platforms and retailers, and runs programs for independent drivers and regional service providers. The company emphasizes faster, lower-cost alternatives to legacy carriers and 7-day/week delivery programs to improve conversion and repeat purchases for merchants.

📋 Description

• Design, administer, and analyze sales incentive programs that drive performance and align with business objectives • Manage monthly execution of Sales Incentive Plans under the direction of the Senior Manager, Sales Operations • Validate performance results and commission calculations • Complete reconciliations, audits, payout validation, and documentation before payroll processing • Investigate and document commission disputes, adjustments, and exceptions; resolve routine issues and escalate complex matters • Maintain compensation records, calculation logic, approvals, and audit-ready controls • Provide data, modeling, and scenario analysis for plan updates and future designs • Monitor data quality and recommend improvements to compensation accuracy, transparency, scalability, and efficiency • Maintain dashboards, scorecards, recurring reports, and business intelligence resources • Analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data • Prepare reporting and analyses for weekly, monthly, and executive performance reviews • Support revenue planning, seller productivity, resource allocation, commercial decisions, ad hoc analyses, and revenue strategy initiatives • Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement • Maintain planning files, assumptions, outputs, and documentation • Document Sales Operations processes, controls, data definitions, and ownership requirements • Support automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows • Coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners

🎯 Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience • 3+ years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a related analytical role • Strong proficiency in Microsoft Excel, including PivotTables, lookups, and complex formulas • Strong analytical, problem-solving, data-reconciliation, and quality-control capabilities • Experience developing or maintaining business reports, dashboards, or performance analyses • Experience with Salesforce CRM and Power BI or comparable business intelligence platforms preferred • Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes preferred • Experience supporting process improvement, automation, system testing, or implementation activities preferred • Experience in logistics, transportation, distribution, or a high-growth B2B environment preferred • Must understand and adhere to OnTrac’s Acceptable Use policy and security guidelines • Exceptional attention to detail, organization, documentation, and follow-through • Clear communication and effective collaboration across multiple stakeholder groups • Ability to handle confidential and sensitive business and compensation information with appropriate discretion • Ability to exercise sound judgment within established procedures

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs