Senior Manager – Operations Business Analysis

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🔥 30 minutes ago

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Metric & Reporting Standardization: Standardize and build comprehensive metrics and reporting for the operations organization, primarily focused on improving operational quality. • Data Trustworthiness & Quality: Own the trustworthiness and quality of all reporting utilized by the operations team. • Automation & New Reporting Structures: Lead initiatives to automate manual reporting tasks and develop new, efficient reporting structures. • Analytical Value Creation: Guide the team in creating new reports and analyses to identify areas for improvement, problem-solve operational challenges, and uncover opportunities for value creation. • Data Science Roadmap Management: Manage your team's roadmap and represent the operations organization to the data science and data engineering team. • Stakeholder Communication: Maintain transparent communication regarding backlog, timelines, and deliverables for all data and reporting projects. • AI Future Advocacy: Design and drive the roadmap for integrating AI tools into reporting and analysis processes. • Team Leadership: Lead, mentor, and develop a team of data analysts (two to start), fostering their growth and ensuring high-quality work. • Cross-Functional Collaboration: Work closely with various teams across the organization to achieve operational objectives.

🎯 Requirements

• Bachelor’s Degree in Data Science, Statistics, Business Analytics, Operations Research, Supply Chain Engineering, Quality Engineering, or a related field. • 5-7 years of progressive experience in business intelligence, data analysis, or a related field, with a focus on creating robust reporting in BI systems. • Must have experience leading direct reports. • Proficient in SQL & DBT with hands-on experience working with complex data tables and structures; Python is a plus. • Experience using AI, including tooling creation & LLM for coding assistance. • Proven experience creating easy-to-understand reporting for stakeholders using Power BI, Tableau, or Looker. • Extremely proficient in Excel. • Relevant industry experience in high-volume logistics, manufacturing, or e-commerce (depending on company size and data complexity). • Strong Plus: Relevant certifications in data analysis, business intelligence, or data warehousing.

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities