Account Coordinator, Assignments Team

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Review declined assignments within the skip queue and reassign them to the recovery vendor, or determine if there is a conditional exception. • Maintain a high level of accuracy and productivity to complete daily assignments. • Maintain quick assignment turnaround in a high-volume and fast-paced environment. • Assign and manage recovery agents as needed. • Work as a liaison between the client and recovery vendor within the assigned queue. • Identify issues within the queue, facilitate solutions, escalate as needed, and follow up to confirm resolution. • Utilize multiple computer systems, including the internal operating system, Google applications, third-party vendor systems, and integration partner systems. • Perform other administrative duties as directed by PAR Management.

🎯 Requirements

• High School Diploma or equivalent is required. Bachelor’s degree preferred. • Previous customer service, recovery, collections, or remarketing experience is preferred. • Excellent organizational and communication skills. • Must be able to communicate verbally and effectively in writing. • Competent office skills are required. • Daily use of Google applications such as Gmail, Docs and Sheets. • Implement and assure adherence to all company policies and procedures. • Demonstrate a commitment to stated values and business ethics. • Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement