Director, Supply Chain Operations

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🔗 Supply Chain

👻 Ghost score 28%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own Systems & Formulary, including SKU/formulary builds, state-by-state routing, and integration health • Own the partner-pharmacy network, including relationships, capacity, pricing, sourcing, onboarding, and 50-state coverage • Own end-to-end order fulfillment, including exception resolution, carrier and cold-chain issues, and returns • Drive turnaround SLAs across the fulfillment network while balancing service, quality, and cost • Redesign exception handling to reduce manual backlog • Partner daily with Product and Engineering to translate operational problems into requirements and drive scalable tooling • Rebuild pharmacy operational processes and workflows spanning Patient Support and credentialing • Build documentation for SKU composition, temperature and handling requirements, and processes • Lead operational readiness for new products, formulations, service launches, and regulatory changes • Partner with clinical counterparts on product launches • Partner with Quality & Compliance on audit and inspection readiness for cGMP and state-board scrutiny • Lead and develop a multidisciplinary team across Systems & Formulary and Network & Fulfillment Operations • Hire, manage performance, define ownership, and reduce key-person risk • Champion automation and technology to streamline workflows and improve data capture • Report to the VP, Pharmacy Operations & Supply Chain and partner with the Director of Demand & Supply Planning

🎯 Requirements

• Bachelor's degree or equivalent experience • 8+ years in operations, fulfillment, systems, or pharmacy operations • 4+ years leading teams, including managing managers or leads • Proven people leadership across analytical/systems and operational or vendor-facing teams • Experience hiring and building a team and managing performance directly • Demonstrated success scaling a high-volume operations or fulfillment function through rapid growth • Demonstrated partnership with Product or Engineering on operational tooling • Ability to specify requirements, participate in prioritization, make scope tradeoffs, and validate shipped solutions • Track record standing up processes, documentation, and repeatable systems • Experience owning a configuration, routing, or order-flow layer where errors had customer or patient consequences • Comfortable operating across order-routing, API, and integration environments • Vendor and network management experience • Excellent cross-functional leadership and communication across technical, operational, clinical, and finance audiences • Comfortable in a fast-moving, flat-structure environment with many concurrent priorities • Preferred: 503A compounding pharmacy, pharmacy, healthcare, or regulated-industry background • Preferred: familiarity with pharmacy management systems and order-routing or API integration environments • Preferred: cold-chain or temperature-controlled fulfillment experience • Preferred: continuous-improvement or Lean background, including Six Sigma or similar • Preferred: experience preparing regulated operations for audit or inspection readiness

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure • Autonomy, Competence and Belonging-focused work environment