Account Manager

🔥 0 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 $36M Series C on 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Lead customer retention and revenue growth within a territory of restaurants • Build and maintain strategic relationships with restaurant leadership • Aid in re-signing customers with expired contracts • Achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption • Identify sales opportunities and sell premium marketing tools • Assist restaurant management with system configuration to optimize reservation flow • Build and use data-driven presentations for ongoing business reviews • Educate operators about industry trends using actionable insights • Advocate for restaurant customers and resolve cross-functional issues • Track weekly meeting and call activity in Salesforce • Conduct monthly meetings with Elite members • Capture product upgrade feedback for the team • Report to the Manager, Account Managers

🎯 Requirements

• 2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills • Applicants must live in either the Pacific Time Zone or Hawaii-Aleutian Time Zone • Seattle or Hawaii residence strongly preferred • Domestic travel required throughout West Coast and Hawaii • Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements • Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals • Strong writing, presentation, social, organizational, and interpersonal skills • Confidence delivering training and speaking to groups • Valid driver’s license and transportation • Residency in Hawaii, Pacific, or Mountain Time Zones • Experience using AI tools to draft and personalize outreach, research accounts, capture interaction data, and determine future strategy • Knowledge of Google Suite, Salesforce, and Apple products and operating systems • Experience collaborating with marketing teams to design and execute restaurant-specific marketing programs and promotional participation • Demonstrated ability to track economic and industry drivers and thrive in an unstructured, forward-thinking environment

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans • Health benefits • Flexible spending account • Retirement benefits • Life insurance • Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays • Parental leave benefits • Annual bonus eligibility

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