Enrollment Coordinator

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Facilitate patients’ first contact and enrollment in Ophelia. • Guide prospective patients through the first steps of Ophelia’s program. • Help prospective patients overcome initial barriers to treatment. • Use data to track enrollment and explore opportunities for growth. • Engage new patients in care through direct outreach, including cold calling. • Respond to referrals and triage prospective patients. • Engage, assist, and usher prospective patients into the program. • Re-engage prospective patients who may have fallen out of contact. • Represent Ophelia’s mission as a member of the Enrollment Team.

🎯 Requirements

• 2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically. • Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care. • Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment. • Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes. • Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

🏖️ Benefits

• Remote work anywhere in the United States • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure • 10 company holidays • One Time Work From Home Stipend • 401k Contribution Platform • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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