Strategic Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Orijin™

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📚 Education

🌍 Social Impact

Education • Social Impact

Orijin is an innovative company recognized for its transformative educational solutions, particularly for justice-impacted individuals preparing for successful reentry into society. The company offers a platform that equips these individuals with essential skills for social integration and long-term career sustainability, which significantly helps in reducing recidivism rates. By partnering with correctional facilities and providing outcome-focused educational resources and management tools, Orijin transforms traditional correctional facilities into educational hubs. Their programs are designed to meet industry needs, thus enhancing workforce readiness and lowering recruitment costs for employers.

📋 Description

• Lead Orijin’s efforts to ensure client success and growth across customer accounts • Develop communication cadence with customer staff to align on tablet program outcomes • Execute data-driven customer success strategies to increase Platform utilization and student outcomes • Implement plans to increase student use of the Orijin Platform • Manage existing customer contracts, including renewal and upsell negotiations • Transition customers from Support and Implementation to Strategic Account Management • Lead regular customer check-in meetings, reviewing goals, usage data, and action items • Provide ongoing training to client staff and identify training needs • Develop expertise in Orijin content and functionality to promote products to customers • Identify and address risk areas with Sales to support renewals, upsells, and customer satisfaction • Work with the data team to deliver and interpret meaningful data and provide actionable insights through monthly or quarterly reviews • Coordinate with Sales, Product, Implementation, and Training teams to provide an integrated customer experience • Provide monthly or quarterly data reports to client leadership • Manage renewal timing and discussions, preparing quotes to ensure timely payment and continuity of service • Upsell current contracts to achieve sales and growth targets and expand Orijin’s impact

🎯 Requirements

• Track record of strong outcomes in account management within educational technology or a similar industry, servicing medium to large government customers • Track record of meeting or exceeding annual goals and achieving high customer satisfaction • Strong judgment and problem-solving skills • Excellent communication abilities • Ability to manage multiple customers simultaneously with effective time management • Understanding of educational programs and standards • Belief in Orijin’s mission to reduce recidivism and improve outcomes for incarcerated learners and returning citizens • Background in Account Management or Sales is a plus

🏖️ Benefits

• $85-87k USD base salary with On Target Earnings (Commission) total compensation of $125,000 • Variable compensation potential can increase beyond target • Variable compensation plan based on renewal and upsells in assigned book of business • Generous 100% employer-paid benefits package • Remote work • Up to 20% field-based travel