Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $109k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Osmind

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Osmind is a leading provider of electronic health record (EHR) software and services specifically tailored for psychiatric practices and ketamine treatment clinics. The company supports a network of over 800 independent psychiatry practices and collaborates with life sciences companies to enhance mental health treatment and research. Osmind's platform helps clinicians streamline workflow, track robust outcomes, and facilitate patient engagement with modern psychiatry interventions such as TMS and SPRAVATO®. Their state-of-the-art EHR system simplifies practices for clinicians, making it easier for them to manage psychiatric medications and interventions. Osmind is at the forefront of advancing evidence-generating medicine, helping to set new standards for mental health interventions.

📋 Description

• Serve as the trusted advisor and main point of contact for assigned clinical practices using the Osmind product and services • Drive product adoption, satisfaction, and retention by proactively identifying and resolving issues that get in the way of clinicians using the platform effectively • Assist clinicians and practice staff in understanding and optimizing workflows supported by EHR and RCM tools • Collaborate cross-functionally with Product, Support, Implementation, and RCM teams to resolve issues promptly and communicate improvements back to customers • Deliver tailored training and enablement sessions to build practice staff confidence and product fluency • Identify opportunities to help practices expand and optimize their business, including adding treatment modalities or improving capacity utilization • Gather and relay customer feedback to inform continuous product enhancement • Track and report concrete improvements in practice performance metrics, demonstrating clear return on Osmind 360 investment within 6 months post go-live • Provide detailed reporting to the Customer Success Lead on the health and performance of assigned practices • Operate autonomously, prioritizing workload and managing time effectively to meet client and company expectations

🎯 Requirements

• Minimum 3-5 years' experience in customer success, account management, or implementation at a SaaS company — healthcare and/or EHR experience preferred • Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems • Proven track record in customer success, client relationship management, or practice consulting roles • Strong communication skills with the ability to convey complex operational concepts clearly to clinical and administrative stakeholders • Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision • Proficiency in using software platforms for communication, project management, and reporting • Familiarity with Claude and other AI tooling • A patient-first mindset with a passion for improving clinician workflows and patient outcomes • Startup experience preferred • Familiarity with interventional psychiatry treatments (TMS, Spravato, ketamine therapy) preferred

🏖️ Benefits

• Equity package for eligible employees • Healthcare • Dental insurance • Vision insurance • Generous family leave • FSA/DCFSA • Mental health benefits • 401(k) plan • Flexible paid time off