Enterprise Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prophecy

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $25M Series A on 2022-01

SaaS • Productivity • Enterprise

Prophecy is a company specializing in modernizing data transformation and ETL processes. It provides a comprehensive, AI-driven platform that enhances productivity for data users through the use of visual and low-code interfaces. With its Data Transformation Copilot, users can build, deploy, and observe data pipelines efficiently, making it easier for businesses to manage data tasks with AI suggestions and automation. Prophecy supports cloud-native and on-premises ETL solutions, offering seamless integrations with leading cloud platforms like Databricks and Snowflake. The company's software helps business data teams to be self-sufficient, reducing reliance on data engineers and expediting data pipeline creation and maintenance.

📋 Description

• Partner with customers to transition from closed-won to high-volume production • Own the technical success charter and drive adoption of Prophecy’s AI-native agents and visual ETL tools • Ensure customers realize measurable productivity gains and renew • Track account health through adoption metrics and technical milestones • Identify stalled adoption and technical friction early • Lead structured discovery and cross-functional mitigation efforts to prevent churn • Collaborate with Account Managers on Quarterly Business Reviews • Present value realized, including completed use cases, data-engineering efficiency gains, and technology-roadmap alignment • Coordinate with Solutions Engineering, Product Management, and Professional Services to resolve complex data-engineering problems • Translate field-level customer feedback into actionable insights for Engineering • Influence Prophecy’s AI-driven product roadmap through customer requirements

🎯 Requirements

• 5+ years in Customer Success or Account Management in B2B SaaS • Focus on the modern data stack, including SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing • Demonstrated success navigating Fortune 250 enterprise accounts • Experience working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams) • Exceptional skills in building consensus across diverse stakeholder groups • Ability to translate technical complexity into business outcomes • Willingness to travel up to 30% to visit key customers and deepen strategic partnerships on-site

🏖️ Benefits

• Employee health insurance • Very competitive compensation • Ability to have your fingerprint on an innovative platform • End-to-end ownership of your projects • And more!