Workforce Optimization Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outcomes®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Outcomes is a healthcare technology company that provides a unified clinical pharmacy and patient-engagement platform connecting pharmacies, payers, providers, and pharmaceutical companies. Its suite includes pharmacy management systems (Rx30, ComputerRx), telepharmacy (TelePharm), IVR, patient engagement and adherence tools, medication therapy management, reconciliation and clinical services that help pharmacies monetize clinical opportunities and improve adherence. Outcomes highlights scale (70M+ patients, 48K+ pharmacies, 68K+ practice sites) and promotes revenue/diversification for pharmacies while enabling payers and pharma to access patients at the point of care.

📋 Description

• Support schedule modifications related to time-off, absenteeism, training and onboarding requirements, and intraday changes to meet operational goals and mitigate the cost of schedule changes • Assist with campaign management, including monitoring progress/outputs and campaign segmentation • Participate in schedule creation in support of business plans, productivity, and operational objectives • Monitor real-time associate activities and provide intraday reporting to leadership • Assist with historical data collection and develop visual tools to help leadership identify trends/patterns • Support associate onboarding, training, engagement, audits and technology issues, as directed • Perform other duties assigned by the manager • Meet performance expectations set forth by the manager • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures

🎯 Requirements

• Work style that assigns a sense of urgency, with emphasis on the importance of timeliness, accuracy and accountability • Maintain a level of persistence and follow-up to ensure that no details are missed • Excellent organizational skills • Must be able to multitask and work with competing priorities • Strong problem-solving skills • Skilled in basic math concepts and principles • Strong written and verbal communications skills; ability to collaborate with all levels in the business unit • Computer/Technology Competency; ability to troubleshoot technology issues • Proficient in Microsoft Office Suite, with emphasis on Excel • Minimum 2 years of work experience in call center operations or large-scale scheduling operations • Associate degree or equivalent work experience • Preferred, but not required: Advanced Excel skills • Preferred, but not required: Experience with workforce scheduling technology • Preferred, but not required: Experience in “back office” administration duties • Frequent sitting in stationary position at a desk • Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs • Occasional twisting of body • Occasional reaching by extending hands and arms in any direction • Occasional lifting, pulling, or pushing

🏖️ Benefits

• Medical, Dental and Vision Plans • Voluntary Benefits • HSA & FSA • Fertility & Family Planning Benefits • Paid Parental Leave • Adoption Assistance Program • Employee Resource Groups • Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates • 11 Paid Holidays • Corporate Wellness Program • 401k Employer Match & Roth Option Available – immediate eligibility