Customer Advocacy Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $81k - $95k / year

⏰ Full Time

🟢 Junior

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Develop and manage a robust library of customer content, including case studies, video testimonials, blogs, podcasts, webinars, speaking engagements, and sales enablement assets • Support incentivized customer advocacy programs that drive participation through gifting, recognition, and catered experiences • Repurpose core content across formats and channels to extend the reach and impact of customer stories • Prepare copy for customer newsletters and partner with social media on ongoing posting and content support • Support and maintain a centralized, searchable content repository for Sales, Marketing, and Customer Success • Manage workflows in Asana to keep advocacy projects, requests, and deliverables on track • Upload, publish, and track advocacy content in a sales enablement platform to support enablement and content adoption • Respond to customer reviews across key platforms and analyze trends to share actionable insights with Product and other internal teams • Conduct regular check-ins with cross-functional stakeholders to identify potential advocates and uncover advocacy opportunities • Match Sales and Customer Success teams with the right advocates for customer reference requests • Ability to use AI to scale processes, content, and • Increase efficiency • Track and report on program performance, including advocate engagement, gifting ROI, content utilization, and impact on pipeline and sales velocity

🎯 Requirements

• 1-3 years of experience in customer marketing or advocacy within a B2B technology environment (agency or corporation) • Experience developing a wide range of customer content, including case studies and testimonials, from concept through completion • Exceptional written and verbal communication skills, with strong attention to detail and a talent for storytelling, in addition to experience with AI content creation tools • Ability to build trusted relationships with customers and internal stakeholders while aligning advocacy efforts to business priorities • Strong understanding of B2B marketing fundamentals and how customer stories build trust, influence pipeline, and support revenue growth • Customer-first mindset and the ability to understand customer goals, challenges, and motivations for advocacy • Preferred: Experience with gifting platforms, reference management tools, and AI tools that help streamline and scale advocacy operations

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military