Senior Professional Services Consultant

🔥 13 hours ago

🌽 Illinois, Texas, +1 more states – Remote

🌽 Illinois – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Serve as the primary point of contact for customers through onboarding and implementation • Deliver implementations on time against agreed milestones • Own delivery of Outreach's AI Agents, from configuration and prompt engineering through adoption • Manage project stakeholders, budget, margin, risk, milestones, and customer sign-off • Drive platform adoption during and after go-live • Support existing customers purchasing additional services, including managed services, optimizations, technical audits, and expansions • Identify opportunities for additional services and connect customers with the appropriate teams • Document and manage customer information for seamless handoffs • Own post-launch customer handoff to Customer Success • Partner with Support, Product, and Engineering to capture and follow through on customer feedback • Contribute to Professional Services initiatives, methodologies, assets, programs, and AI-enabled delivery workflows • Provide strategic insight on platform best practices, GTM strategy, technical configuration, change management, and team engagement • Report to the Consulting Practice Manager

🎯 Requirements

• 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success) • Experience acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment • Proven track record of building trust and developing client relationships • Experience ensuring customer satisfaction through implementation excellence, stakeholder management, and change management • Proactively adopts new AI tools and techniques • Ability to drive initiatives with clear expectations, manage risk, and adhere to project timelines • Ability to communicate credibly at every level of a customer organization, from analysts to executive leadership • Proven self-starter able to learn complex concepts with minimal assistance • Ability to break down ambiguous problems into concrete, manageable components • Ability to understand deep technical aspects of a product and explain them simply • Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design (bonus)

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups • Incentive compensation • Bonus • Restricted stock units