Service Desk Engineer

🕒 January 28

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Outsource Access Careers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment

<Outsource Access Careers> Outsource Access Careers is a fully managed outsourcing and virtual services firm that connects U. S. -based clients with remote virtual staff located primarily in the Philippines. The company recruits, vets, trains, and matches virtual assistants and specialists across functions such as social media, admin/executive support, accounting, sales, HR, graphic design, marketing, and legal support, and operates a remote-first model with structured benefits, training, and employee support programs. It emphasizes long-term career growth for remote workers, compliance with local employment benefits, and tailored client staffing solutions.

📋 Description

• Eliminating Technical Roadblocks: You will dive into complex Tier 2 and Tier 3 issues, resolving escalated incidents across Microsoft 365 and network environments to keep business operations seamless. • Fortifying Digital Borders: By triaging security threats and managing tools like SentinelOne, you act as the frontline defense against phishing, malware, and unauthorized access. • Building the Knowledge Vault: You won't just solve problems; you'll document the "how" and "why" in IT Boost, creating a blueprint that empowers the entire team to work smarter. • Mastering the Ecosystem: You will serve as the resident expert for everything from Windows and macOS endpoints to VoIP and surveillance systems, ensuring every piece of hardware and software works in harmony.

🎯 Requirements

• 4-5 years of experience in IT services

🏖️ Benefits

• Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. • Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net. • Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. • Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. • Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that. • Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. • 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.