Sales Support Administrator

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Serve as the first point of contact for incoming client inquiries • Answer calls professionally, understand prospective clients’ needs, provide initial information about company services, and handle inquiries promptly • Speak with prospective clients, build rapport, answer initial questions, qualify opportunities, and warm leads • Schedule qualified prospects for consultations, assessments, meetings, or other next steps • Manage calendars, confirm appointments, and document appointment details • Follow up with leads who have inquired but have not scheduled or moved forward • Maintain consistent communication to keep prospects engaged and move them through the sales process • Research potential organisations and decision-makers, compile prospect lists, and conduct outbound calls and email campaigns • Research nursing facilities, healthcare organisations, referral sources, and other relevant businesses • Build and maintain accurate prospect lists for outbound calling and email campaigns • Assist with lead-generation initiatives, outreach campaigns, referral opportunities, local advertising initiatives, and approved business development activities • Contribute ideas and participate in brainstorming sessions to identify new ways to generate clients • Support the business owner and sales team with warm sales activities, lead coordination, client information gathering, follow-ups, and meeting preparation • Record and maintain lead and client information in the CRM • Document calls and interactions, track follow-ups and appointments, and keep prospect information current • Handle incoming and ongoing communication through phone, email, and other approved channels • Coordinate information between prospective clients, families, referral sources, and internal team members • Provide administrative assistance related to client intake, scheduling, reporting, spreadsheets, prospect lists, and documentation • Remain responsive to incoming leads and inquiries within the agreed working schedule to maximise lead conversion opportunities

🎯 Requirements

• 2+ years of experience in sales support, customer service, business development, appointment setting, client intake, administrative support, or a similar customer-facing role • Experience in healthcare, home care, senior care, or a related industry is a strong plus • Strong verbal and written communication skills • Ability to speak confidently with prospective clients, understand their needs, build rapport, and provide a professional first point of contact • Comfortable handling inbound calls and enquiries, asking relevant questions, qualifying opportunities, providing initial information, and determining next steps • Comfortable with basic sales conversations, prospect follow-up, addressing common questions or objections, nurturing leads, and converting enquiries into qualified opportunities or scheduled meetings • Ability to research potential clients and organisations, identify decision-makers, build prospect lists, and conduct outbound calls and email campaigns • Strong research skills and ability to identify referral sources, healthcare organisations, nursing facilities, and other relevant prospects • Ability to maintain accurate and organised contact lists • Highly organised and detail-oriented • Comfortable using CRM systems, calendars, spreadsheets, email, LinkedIn, and other business software • Proactive and resourceful, with ability to suggest ideas for lead generation, client acquisition, outreach, and business development • Self-motivated, dependable, responsive, and able to work independently • Ability to maintain professionalism, confidentiality, and a positive approach when communicating with clients and prospects • Comfortable working with a flexible schedule and responding to client enquiries or sales opportunities when needed, including occasional weekend lead activity

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities