Shopify Administration, Customer Support Specialist

🕒 2 days ago

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Manage products, variants, collections, tags, inventory, metafields and other catalogue information in Shopify • Process returns, refunds, cancellations, order amendments and other customer requests • Provide timely and professional customer support • Review order issues and fraud flags, escalating or resolving matters according to established processes • Set up and maintain discounts, promotional pricing, price lists and Shopify promotional activities • Assist with Shopify Markets, tax settings, shipping profiles and operational configurations • Support Shopify integrations, troubleshoot issues and maintain existing applications • Complete bulk catalogue updates using CSV imports/exports and Shopify bulk editing tools • Support merchandising and basic SEO requirements • Maintain process documentation, meet operational deadlines, provide status updates and identify Shopify workflow improvements

🎯 Requirements

• Minimum 3 years of hands-on Shopify experience, preferably supporting established e-commerce brands • Strong knowledge of Shopify Admin, including products, orders, inventory, collections, discounts, markets, shipping and associated applications • High level of written and verbal English communication skills • Ability to professionally manage customer enquiries • Exceptional attention to detail and accuracy across high-volume, repetitive administrative tasks • Strong organisational and time-management skills • Confidence to ask clarifying questions, document processes and report on deliverables on time

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities