Zeel
51 - 200 employees
🏥 Healthcare
🧘 Wellness
Healthcare • Wellness
Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.
Support Representative – Inbound and Outbound Support
Job not on LinkedIn
🔥 0 minutes ago
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Zeel
51 - 200 employees
🏥 Healthcare
🧘 Wellness
Healthcare • Wellness
Zeel is a company that offers massage services, including in-home massages, allowing clients to enjoy therapeutic treatments in the comfort of their own homes. The company often provides promotional offers on massage packages, making wellness more accessible and affordable for their customers.
📋 Description
• Provide top customer and patient support for inbound and outbound communications with Zeel users and providers • Engage with customers, patients, and providers through phones, text, live chat, and email • Handle escalations with frustrated customers and providers • Fulfill and schedule bookings with requested providers in the Zeel network • Escalate top-priority, critical issues to the appropriate team • Improve documentation to help Zeel users help themselves • Collaborate with other departments and fellow associates on projects as necessary
🎯 Requirements
• 3-4 years of experience in a customer service role • Exceptional verbal & written communication skills in English • Experience using a ticketing system, such as Zendesk or Kustomer • Empathy with customers and ability to quickly size up situations and potential issues • Ability to use empathy to de-escalate difficult situations • Strong focus on customer happiness, measured through CSAT and NPS • Roll-up-your-sleeves mentality suited to a fast-paced startup environment • Must be physically located within the United States • May require weekend and holiday hours
🏖️ Benefits
• Uncapped PTO • Medical, dental & vision benefits • 401K (with company match) • Fully remote/WFH • Complimentary/discounted massages
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