Field Service Engineer I

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

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Oxford Instruments plc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

Manufacturing • Healthcare • Consulting

Oxford Instruments plc is a company that pushes the boundaries of technology, developing innovative solutions that enable customers to achieve breakthroughs in various fields. They focus on creating advanced manufacturing techniques and pioneering new imaging technologies, providing exceptional products that enhance digital connectivity and support the development of next-generation medicines and healthcare technology. Their commitment to addressing the greatest challenges of the 21st century underscores their role as a leader in scientific and industrial advancements.

📋 Description

• Install and commission assigned microscopy systems and options according to factory specifications • Deliver user familiarization training during installations • Execute scheduled and emergency preventive and corrective maintenance • Diagnose root causes and validate repairs against performance benchmarks for spectral resolution, indexing accuracy, and detector calibration • Build customer relationships through responsive communication and hands-on technical training • Provide remote support to minimize downtime and maximize uptime • Troubleshoot complex hardware and software issues using specialized tools • Calibrate critical components and implement performance-enhancing upgrades • Collaborate across teams and escalate issues when needed • Maintain detailed documentation to support continuous improvement • Travel extensively to customer sites throughout North and South America

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Physics, Materials Science, Life Science or a related technical field • 2–4 years of field service experience in the microscopy or analytical instrumentation industry • Proficiency with digital multimeters and oscilloscopes • Strong interest in computer hardware architecture and system components • Familiarity with configuring, optimizing, and troubleshooting Windows • Ability to read and interpret mechanical, electrical, and system integration schematics • Valid driver’s license and safe driving record • Passport and ability to travel independently • Physical agility and comfort working in confined or awkward spaces • Ability to lift and handle equipment weighing up to 50 lbs • Availability for extensive weekday travel, Monday through Friday • Authorized to work for any employer in the US; no current employment visa sponsorship or takeover of sponsorship • Preferred: hands-on experience with AFM, SEM, fluorescence, and confocal microscopy • Preferred: calibration, optimization, and maintenance of scientific imaging systems • Preferred: configuring and troubleshooting imaging acquisition software • Preferred: strong manual dexterity and clean, organized workspace • Preferred: proactive problem-solving, continuous learning, effective communication, adaptability, and ability to work independently or in a team

🏖️ Benefits

• Benefited full-time position • Inclusive environment and culture where difference is valued • Opportunities to innovate, support growth, and improve productivity • Support for employee development and career growth