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Senior Billing Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🌾 Nebraska, Tennessee – Remote

infoinfo

💵 $28 - $35 / hour

⏰ Full Time

🟠 Senior

📊 Billing Specialist

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Logo of Pacific Life

Pacific Life

1001 - 5000 employees

Founded 1868

💸 Finance

🛡️ Insurance

Finance • Insurance • Retirement

Pacific Life is a financial services company that offers a wide range of retirement and life insurance solutions. It provides annuities, life insurance, and workforce benefits designed to help individuals and institutions secure their financial futures. With nearly 160 years of experience and a strong commitment to customer trust, Pacific Life focuses on delivering stability and protection for its clients' families, businesses, and future goals. The company is dedicated to creating meaningful future outcomes through corporate social responsibility and innovative products.

📋 Description

• Work with brokers, employers, account executives, and internal stakeholders on end-to-end billing process administration • Identify and resolve billing discrepancies with employers and brokers • Work with Underwriting to resolve overpaid or underpaid premiums and validate go-forward accuracy • Research billing questions and audits using banking systems, administrative systems, and prior communications • Answer customer questions and offer solutions to customer issues and requests • Educate employers on best practices and promote digital and portal billing capabilities • Identify and recommend solutions to increase automation and straight-through processing • Help onboard new team members • Follow departmental, internal, and SOX controls, including refunds and customer disbursements • Maintain knowledge of products, systems, processes, and data flows throughout employer and employee journeys • Participate in team meetings and special assignments • Contribute innovative ideas and continuous improvement initiatives

🎯 Requirements

• College degree or equivalent experience preferred • 3-5 years of financial services or group benefits operations experience • Effective communicator with externally facing presence • Customer-centric with problem-solving skillset • Detail oriented • Strong analytical skills • Demonstrated time management and organizational skills • Intermediate skills with MS Office applications • Strong communication skills • Group insurance benefits experience

🏖️ Benefits

• Medical, Dental, Vision, and Wellbeing Reimbursement Account • Paid Time Off • Holiday Schedules • Financial Planning Time Off • Paid Parental Leave • Adoption Assistance Program • Competitive 401k savings plan with company match • Additional 401k contribution regardless of participation • Flexible benefits tailored to physical, financial, emotional, and social wellbeing

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