Manager – U.S. Life Information Systems

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pan-American Life Insurance Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1911

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Pan-American Life Insurance Group is a trusted provider of insurance solutions for individuals, employers, sponsors, agents, and brokers. With over 110 years of experience, the company focuses on protecting financial stability and safeguarding loved ones through a variety of life, health, and accident insurance products. They also offer customized employee benefits plans to help businesses recruit and retain top-quality talent. The company operates in numerous countries, providing reliable insurance services that emphasize stability and financial security.

📋 Description

• Lead Business Systems Analysts in developing requirements, user stories, acceptance criteria, workflows, and solution documentation • Partner with business stakeholders to define scope, business value, risks, process improvements, and technology solutions • Manage projects, application enhancements, operational initiatives, timelines, dependencies, risks, issues, and stakeholder communications • Partner with Product Owners, Scrum Masters, QA teams, developers, vendors, and business stakeholders to prepare work for execution • Support Agile and Scrum practices, including backlog refinement, sprint planning, story reviews, delivery planning, and retrospectives • Oversee application support, issue triage, defect review, enhancement intake, service requests, and stakeholder communications • Prioritize production issues, recurring problems, operational risks, and support needs through resolution • Partner on incident management, root cause analysis, testing, release readiness, operational handoff, and SDLC/change compliance • Set team goals, expectations, responsibilities, deadlines, and performance plans • Provide leadership, coaching, mentoring, performance management, development support, and work assignments • Build relationships with business partners, IT leadership, vendors, project teams, and stakeholders • Monitor budgets, expenses, standards, governance practices, and continuous improvement initiatives • Maintain standards for business analysis deliverables, project documentation, intake processes, reporting, delivery governance, and SDLC/change expectations • Identify opportunities to streamline intake, reporting, documentation, testing coordination, and operational processes

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred; equivalent experience may be considered • 7+ years of relevant IT experience, including business analysis, application support, SDLC delivery, technology implementation, or production support • 3+ years of leadership, supervisory, project management, or delivery management experience • Experience working within life insurance, financial services, or another regulated industry • Experience working with Agile, Scrum, or hybrid delivery methodologies • Experience collaborating with remote teams, vendors, and cross-functional stakeholders • Familiarity with Jira, Confluence, ServiceNow, Azure DevOps, or Microsoft Planner preferred • Bilingual English/Spanish skills preferred • Strong leadership, coaching, and team development skills • Excellent analytical, problem-solving, and decision-making abilities • Strong stakeholder management and relationship-building capabilities • Effective verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience leading cross-functional teams and driving organizational alignment • Strong understanding of SDLC, application delivery, governance, and operational support practices

🏖️ Benefits

• Competitive compensation package (base salary & bonus) • Comprehensive benefits, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement • Medical and dental coverage effective the first of the month following 30 days of service • Flexible work environment that supports work-life balance • Opportunities for professional growth and career development within a global organization