Senior Program Manager – AI Self-Service, Partner Knowledge Transformation

🔥 0 minutes ago

🏄 California, Texas, +1 more states – Remote

🏄 California – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Lead the evolution of the Worldwide Partner Services operating model • Audit, curate, and organize Channel Partner Services documentation, policies, and operational workflows into a structured knowledge base • Architect AI-enabled self-service capabilities for partner program requirements, services enablement, and operational support • Use approved AI tools to build partner-facing solutions, including virtual PSM FAQs, automated PIP/remediation generation, CSAT sentiment analysis, and on-demand QBR slide generators • Map partner journeys and translate business requirements into automated Asana workflows • Use API interfaces to automate certificates, letters of authorization, and partner status transitions • Architect Tableau visualizations powered by Salesforce reporting for compliance dashboards, partner scorecards, and account health metrics • Standardize and mature global PMO governance • Perform gap analysis and root-cause analysis on operational friction points • Advise Channel Operations, Product, Engineering, IT, Data Analytics, and Executive Leadership • Report directly to the Director, Worldwide Partner Program, Services

🎯 Requirements

• 5+ years of direct experience in Channel Operations, Partner Services, Partner Enablement, or Channel Program Management • Deep understanding of channel business models, partner tiers, and global support infrastructures • 8+ years of experience leading complex, cross-functional program management or business process engineering initiatives • Hands-on experience using Generative AI tools such as Gemini, NotebookLM, and LLMs • Advanced proficiency in Asana, including automated workflow triggers and API integrations • Practical experience creating Tableau dashboards and performing advanced Salesforce (SFDC) reporting • High proficiency in Google Workspace and Microsoft Office Suite • Exceptional written and verbal communication skills • BA/BS in Business Analytics, Computer Science, Information Systems, or equivalent experience • Experience in Cybersecurity, SaaS, Enterprise Software, or IT Channel ecosystems preferred • PMP, PgMP, CBAP, or Lean Six Sigma certifications preferred • Willingness to travel worldwide up to 25% • Must not require immigration sponsorship; the position is not eligible for work visa sponsorship

🏖️ Benefits

• Remote work • Opportunity to work with hybrid teams across geographies • Restricted stock units may be included • Bonus may be included • Employee benefits package • Reasonable accommodations for qualified individuals with a disability or special need