Senior Manager – Program Management

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Provide senior managerial oversight for assigned programs, including facilitation, management, training, recruitment, and strategic client contact • Manage day-to-day program and supervisory-team activities across potentially multiple or complex programs • Review contracts and ensure proper execution of contract terms • Develop policies, procedures, and business work plans with Senior Director or Director • Set team priorities and coordinate activities with other managers • Ensure managers, associate managers, and supervisors support associates delivering contracted patient and healthcare-provider services • Oversee project managers and ensure project activities are completed and escalations are handled • Manage programs according to scope of work, business rules, SOPs, and contracted budgets across one or more sites • Monitor program statistics and metrics; resolve complex cases and client issues • Lead analysis and writing of client reports and deliverables • Present program information in Monthly/Quarterly Business Reviews and other internal/external meetings • Analyze program operations and efficiency with managers and associate managers • Liaise with operational departments to research and resolve client issues • Mentor other Managers and provide managers with client, participant, and employee follow-up activities • Support delivery of sponsor-authored/approved materials and accurate documentation in the program database • Support creation and maintenance of SOPs, project procedures, training materials, portal designs, and electronic application requirements • Contribute to strategic and business planning, identify initiatives and operational issues, conduct research, and develop recommendations • Assist with budget development and tracking • Participate in interviewing, employee evaluation, and training • Develop supervisory skills and guide supervisory staff on performance management and corrective disciplinary actions • Cultivate relationships with professional organizations and medical professional societies • Ensure projects are scalable for current and future terms • Travel as needed • Actively participate in in-person and virtual meetings/events • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a relevant discipline, or Associate’s Degree and equivalent work experience • 8–12 years of relevant experience, or 6–10 years of experience with a Master’s degree • 5 years of related healthcare or pharmaceutical experience • 4 years of previous managerial experience • Strong computer skills, with specific aptitude in Microsoft Office • Excellent verbal and written communication and presentation skills • Strong analytical and problem-solving skills • Ability to work cross-functionally and proactively communicate to resolve issues with urgency • Highly developed written communication and documentation skills for program materials, procedures, and application requirements • Client interfacing skills to cultivate and manage relationships • Ability to analyze information and identify trends • Ability to organize people and systems to achieve goals • Working knowledge of customer service processes preferred • Ability to travel as needed • Supervisory responsibility for 1–15 direct reports

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs