Customer Experience Associate

Job not on LinkedIn

🔥 15 hours ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦀 Maryland – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pampered Chef

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Pampered Chef is a direct selling company that specializes in high-quality kitchenware, cookware, and small appliances. They promote their products through parties hosted by consultants, enabling customers to experience the products firsthand and receive cooking tips. The company also offers a range of recipes and cooking inspiration to help customers enhance their culinary skills while enjoying a social shopping experience.

📋 Description

• Respond to customer issues, complaints, and inquiries via phone, email, and chat • Handle account updates and assist customers with platform use • Document incidents via live support channels • Work directly with customers via chat, phone, and email • Participate in ticket handling on voice, email, and chat channels • Handle up to 24 hours per week on the phone channel, up to 10 hours per week on the email channel, and up to 12 hours per week on the chat channel • Attend daily/weekly team meetings and stand-ups • Identify trends in customer inquiries • Research and resolve complicated issues • Contribute to root-cause analysis of bugs, operational misses, and service disruptions • Adapt daily ticket-handling activities to business needs

🎯 Requirements

• Prior experience in Customer Support or related positions (restaurants, retail, etc.) • General high school degree, or equivalent • Positive attitude in regards to customer communication, as well as team collaboration. • Solid communication skills – both verbal and written • Fledgling analysis skills - understands how to spot trends and research common themes • Can type a minimum 50 wpm • Availability to attend the entirety of the 3-week training, Monday - Friday 9:00am to 5:30p CST • Availability to work Monday - Friday from 10:00am - 6:30pm CST

🏖️ Benefits

• Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order! • Medical, dental, vision, life and disability insurance available • Paid holidays, sick time and vacation time • 401k program • Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses • Healthcare coverage • 401k match