Customer Experience Associate

Job not on LinkedIn

🔥 15 hours ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦀 Maryland – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pampered Chef

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

Food & Beverage • Hospitality • Marketing

Pampered Chef is a direct selling company that specializes in high-quality kitchenware, cookware, and small appliances. They promote their products through parties hosted by consultants, enabling customers to experience the products firsthand and receive cooking tips. The company also offers a range of recipes and cooking inspiration to help customers enhance their culinary skills while enjoying a social shopping experience.

📋 Description

• Serve as the front line of communication between Home Chef and its customers • Respond to customer issues, complaints, and inquiries via phone, email, and chat • Handle account updates and assist customers with platform use • Document incidents via live support channels • Work directly with customers through chat, phone, and email • Handle voice tickets, including incoming calls, up to 24 hours per week and approximately 10 calls per hour • Handle email and web form tickets, up to 10 hours per week and approximately 12 tickets per hour • Respond to inbound AI chat through Helpshift, up to 12 hours per week, within defined SLA periods • Attend daily/weekly team meetings and stand-ups • Identify trends in customer inquiries • Research and resolve complicated issues • Contribute to root-cause analysis of bugs, operational misses, and service disruptions • Maintain scheduled online availability and communicate with the team lead regarding missed or declined calls

🎯 Requirements

• Prior experience in Customer Support or related positions (restaurants, retail, etc.) • General high school degree, or equivalent • Positive attitude in regards to customer communication, as well as team collaboration. • Solid communication skills – both verbal and written • Fledgling analysis skills - understands how to spot trends and research common themes • Can type a minimum 50 wpm • Availability to work Monday - Friday from 10:00am - 6:30pm CST • Availability to attend the entirety of the 3-week training, Monday - Friday 9:00am to 5:30p CST, beginning Monday 10/26

🏖️ Benefits

• Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order! • Medical, dental, vision, life and disability insurance available • Paid holidays, sick time and vacation time • 401k program • Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses • Healthcare coverage • 401k match • Paid time off • Reasonable accommodations for persons with disabilities