Chief Customer Officer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $300k - $400k / year

⏰ Full Time

🔴 Lead

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This company has sponsored H1B visas in the past.

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Parachute Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Parachute Health is a healthcare technology company that provides a SaaS platform for digitizing and streamlining Durable Medical Equipment (DME) ordering and ePrescribing. Its platform connects clinicians, DME/HME suppliers, and payors to accelerate order entry, automate intake (including AI-based fax digitization), integrate with EHRs and ERPs, and improve order accuracy and compliance. Parachute emphasizes security and regulatory compliance (HIPAA, SOC 1/2, HITRUST) while serving B2B healthcare customers across the care continuum.

📋 Description

• Own everything that happens after the deal is signed, including the customer experience from go-live forward. • Own end-to-end customer implementations across suppliers, health systems, and payors, including surge capacity for 2026 payor go-lives. • Own delivery economics, including on-time and on-budget performance, implementation cost, and the relationship between go-live velocity and revenue recognition. • Own customer support and service quality end-to-end; improve clinician retention, enterprise escalation management, and service operations. • Move service from reactive to proactive through client-health scoring, early-warning signals, and at-risk-account playbooks. • Run operational functions serving live customers day-to-day, with clean handoffs to account-management and customer-success organizations. • Own company-level program management for cross-functional initiatives. • Partner with the CRO on implementation, service quality, and operational retention. • Partner with the CGO to operationalize landmark partnerships post-signature. • Partner with the CFO and EVP Revenue Operations on execution instrumentation, forecasting, and planning.

🎯 Requirements

• Built operating cadences, delivery engines, and service organizations that perform predictably at scale. • Strategic foresight to identify capacity walls, service debt, and integration bottlenecks before impact. • Experience operating through growth and scale in a SaaS, network, or healthcare-technology business. • Direct ownership of customer delivery, support, or client operations, ideally including a turnaround. • Ability to demonstrate results including reduced churn, improved NPS, increased on-time delivery, and growth in volume. • Experience scaling support and delivery volume with flat or sublinear headcount through production deployment of automation and AI. • High-EQ ability to orchestrate specialized executives and own outcomes through leaders not directly controlled. • Ability to build scalable systems before adding headcount. • Must be legally authorized to work in the United States at the time of application and for the duration of employment. • This role is not eligible for employer visa sponsorship.

🏖️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums. • Employer HSA Contribution: Company-funded contributions to your Health Savings Account. • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance. • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces. • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO). • Home Office and Wellness Stipend • Monthly Internet Stipend • Annual Learning and Development Stipend

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