Director, Merchandising Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $180k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Parachute Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Parachute Health is a healthcare technology company that provides a SaaS platform for digitizing and streamlining Durable Medical Equipment (DME) ordering and ePrescribing. Its platform connects clinicians, DME/HME suppliers, and payors to accelerate order entry, automate intake (including AI-based fax digitization), integrate with EHRs and ERPs, and improve order accuracy and compliance. Parachute emphasizes security and regulatory compliance (HIPAA, SOC 1/2, HITRUST) while serving B2B healthcare customers across the care continuum.

📋 Description

• Serve as the operational leader for a team of managers and individual contributors • Own how work is planned, prioritized, and delivered, and how the team partners across the company • Coach and develop managers and individual contributors • Personally drive the team's largest and most complex cross-functional projects, including timelines, dependencies, and communication • Lead creation, maintenance, and centralization of SOPs and shared resources • Drive consistent practices, training, quality assurance, and continuous improvement across category teams • Collaborate with Supplier Implementation, Product, Customer Success, and other partner teams • Advocate for Merchandising Operations and make its work visible across the company • Run bandwidth and capacity planning; flag risks and rebalance coverage • Define and report team metrics, including ticket throughput, SLAs, SKU work, and rollout milestones • Own escalations and communicate with customers when needed • Support recruiting, own onboarding for new merchants, and maintain continuity coverage for every category • Serve as a close thought partner to the SVP of Merchandising

🎯 Requirements

• 7+ years in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), with 3+ years managing and growing managers • Track record of delivering complex, cross-functional projects using a clear, repeatable methodology • Data-driven: comfortable with capacity models, dashboards and prioritization trade-offs • Willingness to travel roughly once a quarter • Passionate about improving patient outcomes in the healthcare space • Gets things done: drives work to completion and builds processes that stick • Thrives in complex, nuanced domains; quickly learns intricate systems (e.g., insurance coverage rules, product data) well enough to make sound calls • Clear, concise communicator who pushes back constructively and drives decisions • Sound compliance judgment in a highly regulated industry • Track record of growing into increasing scope and responsibility • Nice to have: catalog, product data or e-commerce experience; healthcare, DME/HME or payer experience • Legally authorized to work in the United States at the time of application and for the duration of employment; employer visa sponsorship is not available

🏖️ Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums • Employer HSA Contribution: Company-funded contributions to your Health Savings Account • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO) • Home Office and Wellness Stipend • Monthly Internet Stipend • Annual Learning and Development Stipend

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