Client Engagement Analyst – Helpdesk

Job not on LinkedIn

🕒 October 12

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Parkview Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

🏥 Healthcare

🏨 Hospitality

💰 $500k Grant on 2022-04

Healthcare • Hospitality

Parkview Health is a regional healthcare system based in Fort Wayne, Indiana. Parkview operates a network of facilities including 16 hospitals and offers more than 50 clinical specialties. It provides a full range of patient services such as primary care, specialty care (cancer care, heart health, mental health, neurology, orthopedics, pediatrics, women’s health), walk-in clinics, virtual care, billing and MyChart patient portal, medical education, research & innovation, and community health resources. The system emphasizes coordinated, compassionate care and community involvement, and offers patient resources like online scheduling, price transparency, employer solutions, and interpreter services.

📋 Description

• Engage with Parkview Health clients by answering calls and other methods to gather information needed to troubleshoot and resolve hardware, software, and training issues • Demonstrate basic problem-solving and analysis skills for issue resolution and implement corrective measures • Enter and follow up on client incidents using appropriate tools and processes • Assist with client questions and research technology problems • Provide service excellence by adhering to quality measures, service level agreements, and expectations • Interface with Client Engagement team members, IS staff, and Parkview co-workers to ensure proper escalation during outages or degraded performance • Keep time entry and help tickets updated regularly and keep clients informed during issue resolution • Share knowledge with co-workers and clients • Consistently use critical thinking and analytical abilities to seek and resolve issues

🎯 Requirements

• Minimum requirement of an Associate's degree in Information Technology, healthcare or other related field • Must have a valid driver's license • Minimum of 2 years experience in Information Technology, healthcare, or other related field • Experience in a call center, help desk, field support, or training role strongly desired • Experience in troubleshooting applications, hardware, software, and answering user questions • Knowledge working in a healthcare environment a plus • Basic knowledge and understanding of the Electronic Medical Record application is preferred (if service delivery vertical dictates) • Must have outstanding verbal and written communication skills • Passion and dedication for service excellence and helping others is required • A strong desire to learn and instruct others is required • Must demonstrate skill and/or experience in problem solving and root-cause analysis of issues

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