Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $64.5k - $99k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PathAI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $165M Series C on 2021-05

Healthcare • Consulting • Logistics

PathAI is a leading healthcare technology company dedicated to advancing pathology through the use of artificial intelligence. Their mission is to improve patient outcomes by providing AI-powered technology that offers valuable insights for biomarker discovery and drug development. PathAI collaborates closely with biopharma and pathology laboratories to enhance laboratory workflows and improve diagnostics. Their AI-driven pathology solutions, such as the AISight Digital Pathology Image Management System, are utilized by major laboratories and research centers worldwide, helping to power digital pathology and precision medicine initiatives. PathAI's technology is leveraged by top biopharma companies to transform drug discovery and diagnostics, making significant contributions to the fields of healthcare and biotechnology.

📋 Description

• Build and maintain strong customer relationships as the primary point of contact • Provide hands-on solutions, support, and proactive communication to customers and internal stakeholders • Collect and log customer feedback in Jira and advocate for high-impact product requests • Identify contract renewal and new product introduction opportunities with the DDx commercial team • Monitor customer usage and engagement metrics to identify trends, issues, and improvement areas • Enhance customer support and deliver training materials • Design and deliver reports and dashboards tracking and communicating product adoption and usage metrics • Provide hands-on technical support through a support queue and coordinate with customer IT and internal development teams • Serve as an escalation point during an on-call rotation • Build and maintain a content library with training videos, quick-start guides, and support templates

🎯 Requirements

• Bachelor’s in the life sciences, data analytics, computer science, or closely related discipline • 1+ years of experience in a client-facing role managing relationships within large, global, and complex organizations • Previous internship and/or co-op experience • Proven track record as a top performer in high-growth startups • Strong analytical skills and operating rigor • Strong executive presence and presentation skills • Proficiency in data visualization and dashboarding tools such as Metabase, SQL, Looker, or similar • Experience handling difficult customer situations and communicating resolutions on technical and non-technical issues • Willingness to travel up to 20% of the time • Preferred: strong interpersonal and communication skills; organizational and prioritization skills; ingenuity, resourcefulness, and scientific curiosity; desire to learn and challenge the status quo; experience with SaaS, digital pathology, diagnostics, medical devices (SaMD), or other technical products; understanding of business and products; enthusiasm for or experience with AI tools

🏖️ Benefits

• Up to 20% travel opportunity • Remote work arrangement • Relocation benefits are not available for this position

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