Customer Success Manager, Mid-Market

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.
• 8 open roles for a team of 11.

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🔒 Cybersecurity

🤝 B2B

☁️ SaaS

Cybersecurity • B2B • SaaS

Signify is a company under Accumuli that specializes in securing computer networks. They provide a secure alternative to passwords by offering two-factor authentication as an on-demand hosted service, enabling safe remote access to systems and information. With a focus on high-quality service, Signify has built a reputation for delivering reliable and flexible two-factor authentication solutions that are easy to deploy. The company is ISO27001 Certified, ensuring best-in-class information security practices. As a certified RSA MSSP partner, Signify also offers a range of managed security services to enhance network security for organizations.

📋 Description

• Drive scalable customer success initiatives across a pooled book of business, achieving targets for upsells, onboarding, and retention. • Manage engagements with an average of ~30 accounts at any one time. • Identify and execute upsell opportunities within the Mid-Market segment by leveraging Scaled Customer Success strategies. • Analyze client data to identify optimization opportunities and mitigate risks for at-risk merchants. • Collaborate with the implementation team to lead new merchant onboarding. • Deliver initial product training and high-level guidance for inbound customer inquiries, escalating to specialized teams. • Monitor customer health and adoption metrics to identify opportunities and risks. • Engage merchants via phone, Zoom, and email to track progress and support their goals. • Partner with Technical Support, Risk Intelligence, Data Science, Sales, Implementation, and other cross-functional teams. • Conduct data analysis using AI, Looker, SFDC, and Google Suite. • Develop and deliver business reviews covering successes, revenue growth opportunities, and strategic recommendations. • Provide comprehensive customer support aligned with merchants' needs.

🎯 Requirements

• 1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales. • Experience specifically managing a high volume of accounts in a scaled (1:Many) customer success model is highly preferred. • Excellent verbal and written communication, and presentation skills, with a demonstrated comfort and preference for phone-based client interactions. • Proven ability to analyze complex challenges, develop actionable strategies, and effectively lead teams to accomplish key objectives. • Exceptional time management and prioritization skills, capable of effectively managing the diverse needs of a large customer base. • A highly motivated, resourceful, and detail-oriented individual with strong organizational skills. • A self-driven individual who thrives in the face of ambiguity within a fast-paced, deadline-oriented setting. • Proficiency with Salesforce is advantageous. • Bachelor's degree required. • Occasional work outside typical business hours, including holidays, may be needed.

🏖️ Benefits

• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag • Commission accelerators and additional variable compensation may apply

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