First Shift Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Pathways Vermont

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

💼 Consulting

🏨 Hospitality

Healthcare • Consulting • Hospitality

Pathways Vermont is a nonprofit organization that provides peer-led mental health and community support services across Vermont. They operate permanent supportive housing, peer support centers, Soteria House (a therapeutic alternative to hospitalization), a 24/7 support line, peer respite (Rosewood Cottage), forensic community treatment, and rural outreach programs. Pathways also runs a training institute and workforce development initiatives to equip individuals and agencies with human-connection-centered practices. Their work focuses on housing stability, community integration, crisis alternatives, and destigmatizing mental health for Vermonters.

📋 Description

• Supervise 5-7 staff members, including full-time, part-time and per diem employees • Provide weekly or as-directed 1:1 supervisory support • Create and maintain detailed supervision notes and written feedback • Complete performance documentation in collaboration with HR • Oversee program scheduling and ensure coverage by 2 staff at all times • Develop regular work schedules and oversee coverage during staff leave • Utilize tracked data to inform performance evaluations and decisions • Facilitate one shift team meeting per month • Recruit, interview and hire Vermont Support Line team members • Provide training and onboarding for new staff and professional development opportunities for existing staff • Provide on-call support to operators handling challenging calls or needing assistance • Communicate programmatic expectations and limitations to callers and texters • Engage with program outreach efforts • Participate in agency leadership meetings • Provide confidential peer support using choice-based, person-centered, risk reduction and strengths-based approaches • Follow policies and procedures, including emergency and on-call protocols • Complete the Certified Peer Support Provider (CPSP) process • Attend mandatory meetings, training and paid annual retreats • Perform other duties as assigned

🎯 Requirements

• Must live and work in Vermont • Must have the ability to attend 1 team meeting monthly and 1 supervision weekly • Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate • Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center • Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness • Commitment to providing quality peer support and alignment with peer values/ethics • Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice • Willingness to self-reflect, learn, and take responsibility • Willingness to practice new ways of being in relationships and to seek support when needed • Ability to negotiate crisis situations and set professional boundaries and personal limits • Risk and discomfort tolerance • Willingness to try to find reconnection after disconnection • Ability to work independently and as part of a team • Advanced computer literacy skills; experience with Google Suite preferred • Ability to multitask between phone calls, text line, and team communication • Ability to independently meet job requirements • High school degree or comparable work experience • Availability to work occasional holidays • Must have the ability to work at least 1 weekend shift • Must have the ability to work on-call for 1 shift outside of regular schedule and respond within 30 minutes • Must have the ability to independently identify where feedback may be useful • Comfort with providing and documenting structured guidance and feedback • Demonstrated professional writing skills, including the ability to complete formal performance documentation as needed • Knowledge of community resources and supports • Ability to successfully complete tasks with minimal oversight • At least one year of experience working in previous peer support roles and understanding of the peer movement’s history (preferred) • Professional peer support experience, Intentional Peer Support certification, and CPSP certification (preferred) • At least one year of supervisory experience (preferred) • Group facilitation experience (preferred) • Awareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, and healing justice and disability justice (preferred) • Ability to work from home independently in a confidential space with limited distractions • Reliable internet connection • Daily operation of a computer and virtual phone software • Ability to attend mandatory meetings and training unless excused by the employee’s manager/HR • Ability to attend annual All Staff and Programmatic Retreats unless excused by the employee’s manager/HR

🏖️ Benefits

• Medical, dental and vision insurance • Long Term Disability/Life Insurance • Paid Time Off (accrual of 210 hours per year to start) • 9 Paid Holidays Annually • 403(b) Retirement Savings Plan • Employee Assistance Program • Longevity Recognition Rewards • Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support • Annual All Staff and Programmatic Retreats are fully paid