Strategy and Operations Lead

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🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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PatientIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 $20M Series B on 2022-05

Healthcare Insurance • SaaS • Data Analysis

PatientIQ is a healthcare platform focused on clinical efficiency and patient outcomes. The company provides EHR-integrated solutions for deploying patient-reported outcomes programs and conducting clinical studies. With systems like ClinicalPRO and ResearchPRO, PatientIQ aims to streamline patient outcomes data collection and analysis, catering to health systems, specialty practices, and medical device companies. Trusted by over 700 leading healthcare organizations, PatientIQ enhances patient care through scalable and automated solutions, leveraging outcomes data for quality improvement and research breakthroughs.

📋 Description

• Own PatientIQ's portfolio of strategic initiatives—governing the company's highest-priority work from prioritization through execution, ensuring every initiative has clear ownership, measurable outcomes, and executive visibility. • Lead complex cross-functional initiatives from strategy through execution, partnering across Product, Commercial, Customer Success, Engineering, Finance, and Operations to deliver measurable business results. • Help build and scale PatientIQ's Strategic Program Office (SPO) by establishing the governance, operating cadence, portfolio management, and accountability mechanisms that enable the company to execute at scale. • Partner with the Chief of Staff and executive leadership team on strategic planning, executive operating rhythms, organizational priorities, board and leadership communications, and other high-impact initiatives critical to the business. • Develop executive-ready analyses, recommendations, and communications that translate complex information into clear decisions, align stakeholders, and enable faster, higher-quality execution. • Define and measure business impact by establishing KPI frameworks, tracking strategic initiatives, surfacing risks early, and ensuring investments deliver measurable operational and commercial outcomes. • Champion AI-enabled ways of working by standardizing AI-powered workflows, automating manual processes, and embedding AI into how teams plan, communicate, analyze, and execute—creating meaningful leverage across the organization. • Drive accountability across the organization by clarifying ownership, facilitating decision-making, removing execution roadblocks, and maintaining momentum on the company's most important priorities.

🎯 Requirements

• 2–4 years of experience in management consulting, investment banking, private equity, corporate strategy, or business operations at a high-growth SaaS or technology company. • Exceptional analytical and problem-solving skills, with the ability to structure ambiguous questions, identify the most important issues, and develop clear, actionable recommendations. • Strong written and verbal communication skills, including experience producing concise, executive-ready materials independently. • Demonstrated ability to lead complex, cross-functional initiatives and drive accountability across teams without formal authority. • Strong business judgment—you understand when to analyze further, when to make a recommendation, and when to push an organization toward a decision. • Highly organized and detail-oriented, with the ability to manage multiple high-priority initiatives while maintaining a clear view of the broader business context. • Comfort operating in a fast-moving environment where priorities evolve, information may be incomplete, and the path forward is not always defined. • High ownership mindset—you do not wait for perfect direction and are comfortable building structure, defining the work, and driving it to completion. • Strong aptitude for AI and modern productivity tools, with an interest in using technology to improve analysis, communication, and organizational efficiency. • Exposure to go-to-market strategy, revenue operations, product strategy, healthcare technology, or B2B SaaS is a strong differentiator. • Bachelor’s degree required. • Previous experience in a healthcare technology environment

🏖️ Benefits

• Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real. • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo. • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science. • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started. • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends. • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.