Supervisor, Project Coordination

🔥 1 minute ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pavion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🎖️ Defense

💰 Private equity on 2016-12

Consulting • Healthcare • Defense

Pavion is a provider of integrated fire protection, security, and audiovisual systems for commercial and institutional clients. The company offers end-to-end services including consulting and design, installation and technology integration, proactive monitoring, IT managed services, maintenance/subscription plans, and AI-enabled video surveillance. Pavion serves enterprise and B2B customers across sectors such as retail, data centers and technology, education, healthcare and pharmaceutical, government and defense, and property management, emphasizing compliance, reliability, and long-term service partnerships.

📋 Description

• Oversee the coordination and support of installation projects to ensure timely execution and successful project outcomes • Monitor team workloads and resource allocation to ensure appropriate coverage and efficient task distribution • Ensure consistent execution of scheduling, documentation, communication, and project support processes • Support resolution of escalated scheduling conflicts, customer concerns, resource constraints, and project-related issues • Partner with field operations, project management, and other departments to improve coordination and service delivery • Ensure project documentation, tracking systems, and administrative records are accurate, complete, and maintained according to company standards • Collect, analyze, and interpret operational and performance data related to project coordination activities • Develop and maintain reports, dashboards, and KPIs to measure team productivity and effectiveness • Analyze trends related to project volume, project status changes, work orders, scheduling activity, labor utilization, material movement, backlog management, and other operational metrics • Provide regular reporting and recommendations to leadership regarding team performance, capacity needs, process efficiency, and business trends • Identify opportunities for process improvements and operational efficiencies through data analysis and performance monitoring • Support forecasting and workforce planning efforts by analyzing workload trends and resource requirements • Establish and maintain standardized procedures and best practices for project coordination activities • Monitor team compliance with internal processes, documentation requirements, and customer service standards • Evaluate workflows and implement process improvements to increase efficiency, accuracy, and scalability • Support continuous improvement initiatives that enhance customer experience and operational performance • Participate in developing and implementing new tools, systems, and reporting capabilities • Serve as a liaison between Project Coordinators, field operations, project management, and other business functions • Collaborate with leadership to establish priorities, staffing strategies, and operational goals • Support departmental initiatives and special projects as assigned • Communicate operational trends, challenges, and recommendations to management

🎯 Requirements

• High school diploma or GED • 5+ years of relevant experience, including customer service, dispatch, or technical support; or an equivalent combination of education and experience • Experience with project management, workforce management, ERP, or scheduling software • Experience with scheduling or workforce management software • Familiarity with low-voltage systems, construction projects, or technical terminology • Proficient in Microsoft Office and comfortable using business software tools • Experience creating dashboards and data visualizations using Excel, Power BI, or similar reporting tools • Strong attention to detail and documentation accuracy • Strong skills in communication, organization, problem-solving, and customer service • Ability to manage workload independently, prioritize tasks, and work with minimal supervision • Able to collaborate effectively with both office and field teams • Demonstrates a desire to learn, grow, and adapt in a professional environment • Preferred: Associate's or Bachelor's degree in Business, Project Management, Operations Management, or a related field • Preferred: Experience leading teams within construction, security integration, fire alarm, low-voltage, AV integration, or technical service environments

🏖️ Benefits

• Comprehensive benefits package