Enterprise Client Renewal Manager

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. • Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks. • Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. • Work cross-functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers. • Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction. • Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. • Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency. • Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.

🎯 Requirements

• Bachelor's Degree required • 5-7 years project management or technical account management experience required • Previous experience managing high volume end-to-end enterprise level renewals (including quoting) in the SaaS/Tech industry strongly preferred • Strong communication, negotiation, conflict resolution and interpersonal skills • Proven ability to manage multiple accounts and deadlines simultaneously • Data-driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.) • Comfortable discussing contracts, pricing, and renewal terms with clients • Cross-Functional Collaboration - ability to work across departments / functions • Highly organized with strong attention to detail.

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development