Systems Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +19 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PDQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

PDQ is a company that provides IT management tools designed to simplify and streamline device management for sysadmins. Their product suite includes PDQ Connect, PDQ Deploy, PDQ Inventory, PDQ Detect, SimpleMDM, and SmartDeploy. These tools cover a range of IT tasks from desktop and patch management to software inventory and remote device management. PDQ's solutions are designed to be scalable for various sectors, including education, finance, manufacturing, nonprofit, and government. They focus on automating deployments, ensuring device security through vulnerability scanning, and enhancing efficiency for IT professionals.

📋 Description

• Act as a Tier 3 escalation point for complex customer and product issues, including working directly with customers via phone or Zoom when needed • Own technical triage and investigation of escalated issues, assessing impact and urgency and determining the appropriate path to resolution • Troubleshoot across Windows endpoints, services, registries, permissions, networking, connectivity, cloud services, APIs, and application data • Reproduce issues and document investigation findings, including reproduction steps, logs, environmental details, relevant data, and suspected root causes • Collaborate with development teams to isolate bugs, identify root causes, evaluate solutions, and validate fixes • Navigate application source code to understand product behavior, trace issues, and provide actionable findings to developers • Drive escalated issues through resolution while coordinating with Engineering, QA, Product, Support, and Customer Success • Validate fixes against original customer scenarios from technical and customer perspectives • Participate in production incident investigations and contribute to corrective and preventive actions • Build and maintain scripts, tools, workflows, and automation to improve troubleshooting, diagnostics, and operational efficiency • Contribute to monitoring, logging, diagnostics, and observability improvements • Create and maintain internal technical documentation for product behavior, features, troubleshooting processes, and known issues

🎯 Requirements

• 2+ years of experience in technical troubleshooting, systems engineering, escalation, or similar role, ideally supporting SaaS or cloud-based products • Experience with backend languages within our technical stack (Elixir, Rust, C#) • Strong troubleshooting skills with Windows-based endpoints, including services, registry, logs, permissions, firewalls, networking, and remote access • Strong investigative and critical-thinking skills, with the ability to take an ambiguous technical problem and narrow it down to a reproducible issue and likely root cause • Experience working with cloud platforms and concepts such as AWS, GCP, or similar technologies • Solid understanding of web technologies, including HTTP, REST APIs, authentication such as OAuth, and common web debugging tools • Experience writing and optimizing SQL queries to investigate application and data-related issues • Experience working with logs, metrics, monitoring, and diagnostic tools • Experience with scripting or automation using PowerShell, Python, or similar technologies • Familiarity with Git and source control workflows and issue-tracking platforms such as Linear, Jira, or Zendesk • Comfort reading and navigating application source code as part of troubleshooting and root-cause analysis • Ability to learn quickly and tenacity to work in ambiguity and complete tasks • Detail attentiveness and a collaborative mindset • Excellent written and verbal communication skills, with the ability to clearly communicate technical findings to engineers, customer-facing teams, and customers • Strong sense of ownership and ability to independently drive technical issues from initial investigation through resolution • Must reside in one of PDQ’s open U.S. states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Most full-time roles do not qualify for employment visa sponsorship

🏖️ Benefits

• 4-Day Work Week • Equity Participation • Managers who champion professional development • 100% Premium Coverage for medical, dental and vision for you and your dependents • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance • Company Match of the first 6% of your employee deferrals • Flexible Paid Time Off Policy • Health Savings Account (HSA) and wellness incentives • Quarterly Company Values Award (team member nominated)