Fraud and Financial Investigation Manager

Job not on LinkedIn

🔥 14 hours ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $104.6k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 0%

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Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Manage the operations of the Fraud Investigations department • Develop policies and procedures to prevent fraud and recover incurred losses • Identify weaknesses in current control processes and recommend enhancements • Collaborate with business partners and local, state, and federal authorities on investigations • Lead Fraud Investigators and ensure alerts and cases are handled timely • Lead Fraud and Dispute Specialists and ensure compliance with Visa, MasterCard, Reg E, and regulatory requirements • Assist direct reports with complex transactions and escalated member service issues • Monitor emerging fraud trends and develop protective strategies within the credit union’s governance framework • Report fraud and card claim losses, trends, and mitigation results to the Compliance/BSA Officer • Ensure fraud-management practices comply with federal, state, and industry regulations • Collaborate with Employee Development to keep fraud training current • Deliver interactive staff training on identifying, preventing, and reporting fraud • Investigate and respond to regulatory agency, internal audit, and external auditor inquiries • Assess fraud risks with business units and product owners and implement mitigation strategies • Collaborate with law enforcement and external vendors to resolve cases and recover losses • Assist with audits, examinations, and regulatory reviews • Perform other duties as assigned

🎯 Requirements

• High School • Minimum of five (5) years' experience in BSA/AML, privacy, identity theft prevention, and OFAC • Minimum of three (3) years in a supervisory role, including experience maintaining strategic direction at a department level • Certified Fraud Examiner (CFE) and Bank Secrecy Act Compliance Specialist (BSACS) or comparable certifications • In-depth understanding of fraud types and fraud prevention strategies, including online fraud, phishing schemes, and identity theft • Knowledge of card fraud types, Visa, MasterCard, chargeback processes, and card dispute resolutions • Strong knowledge of federal, state, and industry regulations, including Reg E, the Electronic Fund Transfer Act, consumer protection laws, and card network rules • Understanding of fraud-management governance frameworks and applicable laws and regulations • Familiarity with fraud investigation techniques, financial transaction analysis, suspicious-pattern identification, and loss recovery • Knowledge of fraud-risk assessment and mitigation strategies • Strong analytical skills • Ability to analyze fraud and card claim loss trends • Ability to resolve escalated fraud-related member service issues • Ability to make critical decisions regarding fraud resolution and loss mitigation • Strong verbal and written communication skills • Ability to coach and provide feedback while ensuring regulatory compliance • Ability to stay current with fraud trends, detection technologies, laws, and regulations • Preferred: experience in fraud prevention and detection in a financial institution • Preferred: Bachelor's • Preferred: CAMS and CAFP certifications

🏖️ Benefits

• Medical, dental, vision, and life insurance coverage • Medical, dental, and vision insurance paid 100% by the company for employee-only coverage • Health Care FSA (HCFSA) • Health Savings Account (HSA) with employer contributions • Dependent Care FSA (DCFSA) • Life and AD&D insurance • 401(k) plan • 8 hours of vacation and 8 hours of sick leave accrued monthly • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time