
201 - 500 employees
đĄď¸ Insurance
đź Consulting
đŚ Banking
Insurance ⢠Consulting ⢠Banking
Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.
đĽ 20 hours ago
đ˛ Oregon, Washington â Remote
đľ $19 - $29 / hour
âł Contract/Temporary
đ˘ Junior
âď¸ Operations
đŤđ¨âđ No degree required
đť Ghost score 0%
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201 - 500 employees
đĄď¸ Insurance
đź Consulting
đŚ Banking
Insurance ⢠Consulting ⢠Banking
Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.
⢠Provide first-level support for Money Movement inquiries through calls, chats, emails, service requests, and other approved channels ⢠Review incoming requests for completeness, urgency, risk, member impact, routing, and escalation ⢠Research routine transaction questions and exceptions using internal systems, documented procedures, and established controls ⢠Support ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up ⢠Support check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation ⢠Assist with wire-related inquiries by gathering information, reviewing documentation, monitoring request status, and escalating concerns ⢠Support Fedline Advantage, branch cash, foreign currency, and related operational activities ⢠Assist with general ledger research and reconciliation support ⢠Identify and escalate unusual, suspicious, incomplete, high-risk, or time-sensitive activity ⢠Maintain accurate ticket notes, audit trails, documentation, and service request updates ⢠Communicate with members, branches, contact center teams, internal departments, and business partners ⢠Support daily queue management, backlog reduction, cross-training, and process improvement opportunities ⢠Perform other duties as assigned
⢠High school education ⢠Minimum of one (1) year of experience in money movement ⢠Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred ⢠Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions ⢠Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows ⢠Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions ⢠Ability to follow documented procedures, apply established controls, and recognize when escalation is needed ⢠Strong attention to detail and accurate routine processing, research, documentation, and ticket updates ⢠Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet deadlines ⢠Clear written and verbal communication skills ⢠Basic analytical and problem-solving skills ⢠Working knowledge of ACH rules, OFAC requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Federal Reserve processing requirements ⢠Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools ⢠Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training ⢠Availability from 7:00 a.m. to 5:30 p.m. Monday through Friday ⢠Availability for rotating Saturdays from 9:15 a.m. to 1:45 p.m.
⢠Medical, dental, vision, and life insurance coverage ⢠Medical, Dental, and Vision insurance paid 100% by the company for employee-only coverage ⢠Health Care FSA (HCFSA) ⢠Health Savings Account (HSA) with employer contributions ⢠Dependent Care FSA (DCFSA) ⢠Life and AD&D insurance ⢠401(k) plan ⢠8 hours of vacation and 8 hours of sick leave accrued monthly ⢠11 paid holidays ⢠1 floating holiday ⢠16 hours of self-care time ⢠16 hours of volunteer time ⢠Full-Time Regular benefits eligibility ⢠No travel required
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