Customer Service Representative – Seasonal

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Support customers contacting the brand via email • Handle a wide variety of inquiry types and ensure customer satisfaction • Provide world-class, creative, and concierge-like customer service • Verify required information and resolve customer problems • Tailor solutions to customers' needs and emotional states • Meet and exceed quality and performance metrics • Research systems and provide accurate information • Learn and retain existing and new processes and procedures • Identify and share insights from customer volume with leadership • Attend scheduled team meetings and additional training sessions

🎯 Requirements

• Above average written communication skills and proper grammar • Ability to understand and use customer-provided information to meet clients' needs • Ability to demonstrate empathy and understanding of customers' emotional states • Courtesy, politeness, and confidence throughout customer interactions • Comfort resolving sensitive issues and diffusing escalated scenarios • Ability to adapt and thrive in a fast-paced, rapidly changing environment • Detail-oriented and solution-oriented critical thinking skills • Availability to work weekends, holidays, and/or midday to evening schedules as needed

🏖️ Benefits

• Fully remote work-from-home arrangement • Opportunities for growth • Positive, encouraging and performance-driven culture • Processes and support designed for remote team members • Established organization with long-term career opportunities