Client Success Director

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• The entire Pearl CS team, centered on the success of our client portfolio — every account, every renewal, every escalation. When there's an issue, you're in the room as needed, and you win the save. Every time. • The client success team — you'll lead it, upgrade it, and reshape it as we scale. Structure will evolve; ownership won't. • Expansion — every account has more roles it should be filling with Pearl. Finding and closing that headroom is yours. • The referral engine — you'll farm warm intros from the accounts you make successful and hand qualified ones to BD on a standing quota. Happy clients introducing us is our cheapest, best pipeline, and it's your crop to harvest. • The relationship map — you'll know every stakeholder at every client, who they know, and how to connect people so both sides win. You create value before you ask for it. Your work with BD directors who have the same caliber network and relationships to really drive value for our network and have something great to offer.

🎯 Requirements

• You've managed hundreds of client or partner relationships — as a CS/partnerships leader at a venture-backed company, a staffing/talent firm, a B2B services or agency business — and made it look easy. • People love working with you. Not "satisfied" — love. Clients follow you between companies. Your references will sound like fan mail. • You have a level of cool and a level of intelligence, and you use both. You read rooms, you read people, and you know exactly which two contacts in your network should meet this week. • Extreme owner. When an account wobbles, you don't escalate it — you are the escalation, and you win it. • Creative problem-solver. Retention isn't a discount conversation for you; it's finding the move nobody else saw. • You want a bigger canvas than managing a book — you want to build the client success engine of a company on its way to $100M ARR

🏖️ Benefits

• Competitive base salary with uncapped performance-based earnings ($180K–$300K OTE). • Fully remote work environment. • Unlimited PTO. • Annual company retreat. • Direct partnership with Pearl's founders. • Significant ownership over company growth strategy. • Opportunity to build and lead a world-class sales organization.