Manager, Partnership Management

Job not on LinkedIn

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🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle • Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management • Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments • Build and maintain relationships with state, district, and school partners • Lead customer readiness, implementation, training, and adoption planning • Serve as an escalation point for complex customer concerns, risks, and delivery issues • Monitor customer satisfaction and improve the overall customer experience • Oversee assessment programs or strategic customer relationships • Coordinate cross-functional teams to deliver program commitments • Monitor schedules, risks, issues, budgets, and milestones • Ensure compliance with contractual requirements and delivery expectations • Lead forecasting, planning, and business reviews • Manage program financials, revenue, margin, budgets, and costs • Lead, coach, and develop Partner Success professionals • Establish goals, priorities, and performance expectations • Provide mentoring and career development support • Foster accountability, collaboration, customer focus, and continuous improvement • Drive process improvements and scalable practices across the Partner Success organization • Identify and mitigate delivery, customer, and operational risks

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions • Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development • Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues • Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives • Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams • Strong communication, facilitation, negotiation, and presentation skills • Ability to engage customers, executive leadership, and internal stakeholders • Ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives • Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability

🏖️ Benefits

• Up to 25% travel may be required • Equal Opportunity Employer • E-Verify employer • Reasonable accommodations available for individuals with disabilities

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