Technical Lead

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare • Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Provide tactical day-to-day technical support to operational contacts. • Understand clinical workflows and apply PerfectServe solutions to improve them. • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations. • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center. • Manage, resolve and document complex and escalated requests and configuration changes. • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools. • Contribute to product, process, and best practice documentation. • Provide tier-three technical support and collaborate on product feedback and enhancement requests. • Investigate and thoroughly document reported technical client concerns.

🎯 Requirements

• Strong technical expertise and ability to apply PerfectServe solutions in complex environments. • Ability to manage multiple tasks and resolve technical issues under pressure. • Excellent relationship-building, written, and verbal communication skills. • Exceptional customer service mindset with a commitment to exceeding expectations. • Adaptability, strong work ethic, and motivation to grow professionally. • Bachelor’s degree or equivalent experience. • 1+ years experience with PerfectServe implementation or support preferred. • 2+ years experience supporting SaaS customers or troubleshooting technical workflows. • Healthcare or clinical workflow experience preferred. • Proficiency in reporting tools (e.g., Looker) is a plus. • Ability to travel occasionally (less than 10%).

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities