Field Service Engineer

🔥 10 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grifols

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1909

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Grifols is a global healthcare company dedicated to improving the health and well-being of people around the world. They focus on the development, production, and distribution of innovative plasma-derived medicines and have a strong commitment to research and development in the pharmaceutical sector. Grifols aims to provide solutions for patients with rare diseases and chronic conditions, contributing significantly to the field of biotechnology and healthcare.

📋 Description

• Provide customer service and technical support at customer facilities and via remote access tools and telephone • Manage customer relationships, inquiries, complaints, service calls, and site evaluations • Schedule travel, customer appointments, parts orders, and deliveries • Perform preventive maintenance and system upgrades on instrumentation and interfaces • Troubleshoot electromechanical, fluidic, and medical devices • Execute hardware and software upgrades, product installations, and installation/operational/performance qualifications • Transition project timelines to the Technical Application Team • Coordinate corrective service activities with the Telephone Support Team • Identify needs of customers without contracts and communicate leads to Sales Representatives • Collaborate with the Global Response Team on complex corrective service calls and investigations • Escalate customer needs to Sales, Supply Chain, and other departments • Document all work and technical guidance in the CRM system according to regulatory guidelines • Track customer action items and ensure documentation is completed for closure • Maintain product-line knowledge and monitor technical bulletins • Manage parts inventory and calibrated tools at customer sites • Account for company vehicles, tools, test equipment, telecommunications equipment, parts inventory, corporate cards, and expenses • Complete training and certification requirements • Interpret KPI metrics to improve performance efficiency • Manage multiple client portfolios and competing deadlines • Follow Grifols Diagnostic procedures, protocols, and department SOPs • Identify and recommend product, function, and process improvements

🎯 Requirements

• Equivalent military experience, or Associate Degree with 2 years’ experience, or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment • Bachelor’s Degree in Engineering or related Scientific Discipline highly preferred • With a Bachelor’s Degree: 0–2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment • With an Associate Degree: 2–4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment • With a High School Diploma/GED: 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment • Prior experience working in a regulated environment highly preferred • Experience with Service Max/Salesforce platform is a plus • Excellent organizational, record keeping, documentation, and inventory skills • Technical writing skills a plus • Proficiency with Microsoft applications and familiarity with computerized call handling systems • Excellent analytical and troubleshooting skills • Ability to work self-directed and complete tasks with minimal supervision • Strong written and oral communication skills and ability to communicate technical information effectively • Strong customer service and relationship-building focus • Ability to adapt to changing environments and identify solution-oriented ideas • Ability to manage competing priorities and customer complaint timelines • Ability to travel outside the assigned geographic area and cover additional regions • Ability to lift up to 50 lbs • Must maintain active status on vendor credentialing programs • Must meet certification requirements on existing instrument platforms and cross-train on additional platforms • Must be accessible by phone for weekend/holiday on-call rotations

🏖️ Benefits

• Regular full-time employment • 100% remote work from a home office • Up to 70% travel support/coverage as part of the role • Flexible work hours • Overtime opportunities/required overtime • Weekend and holiday on-call rotations • Ongoing internal and corporate training • Training center onboarding and regular training in North Carolina • Professional development to enhance technical knowledge, communication, and presentation skills • Company vehicle • Tools and test equipment • Telecommunication equipment • Personal service parts inventory • Corporate card and expense management • Global team and interdepartmental collaboration